Our abiding belief in the dignity of every human being compels us, the co-workers of Mercy, to exceed our Customers’ expectations by delivering the highest degree of clinical care and service. Our Customers are those needing our services, including their families and friends.

• We believe emphasis on service relationships throughout the continuum of care is fundamental to living out our Mission, Vision and Values.
• We believe our Customers are central to everything we do, making each of us caregivers.
• We believe we work in partnership with others to serve our customers. The physician is a key partner in serving customers and achieving customer satisfaction.
• We believe Customer service is "our way of life." All co-workers have the power to make this way of life a reality.
• We believe we are called to compassionate service in response to our Customers’ needs, particularly during times of stress and high anxiety.
• We believe our quality of service must lead to superior Customer satisfaction.