Patient Resources

Admissions/Registration

We want to make it as simple as possible for you to register as an outpatient, inpatient or emergency room visitor. Our electronic health record stores all your key personal and medical data so any Mercy facility can pull it up instantly. The process is quicker, and there’s no need for you to submit the same information over and over.

Locations and Hours:

Inpatient admissions: 24/7

Outpatient registration: Monday through Friday, 7 a.m. – 5 p.m.
Emergency department: 24/7

For more information call 620-223-2260.

Billing Questions

If you have questions about your Mercy bill, feel free to call us at 620-223-8662 or email christina [dot] chapman

mercy [dot] net.

Payment can be mailed to:

Mercy Hospital Billing Office

401 Woodland Hills Blvd.

Fort Scott, KS 66701

Financial Information

As a part of our healing ministry, we are committed to providing quality health care services to patients regardless of their financial situation. We offer payment assistance for those who do not have insurance or who are in financial need. Visit our Financial Assistance/Charity Care information page for more information.

Your Bill
Professional Charges
Insurance Claims
Co-Insurance
HMOs and PPOs
Patient Insurance Consultant
Medicare
Medicaid
Party Liability (TPL)
Financial Counseling
Payment Options

Infection Control

We want to protect our patients and staff from infectious diseases. For this reason, we follow guidelines, called Standard Precautions, when caring for our patients. This helps prevent the spread of germs between patients. These precautions include good hand washing and wearing gloves when appropriate.

In some cases, you may see a special sign on a patient's door with instructions for infection control precautions. If so, please check with the attending nurse for assistance before you visit the patient.

Many patients have weakened immune systems that make them very susceptible to a variety of illnesses. People who are ill with a cold, fever, diarrhea, flu or contagious disease should not visit a patient in the health center. In addition, children who have been exposed to or who have chicken pox, measles, mumps, pinkeye or rubella should not come to Mercy to visit a patient.

Cell Phone Use

Cell phone use is prohibited in patient care areas as it may interfere with the function of critical medical equipment. You may notice some of the patient care staff using personal cell phones. This is a special dedicated internal cell system that operates on a different frequency than standard cellular phones and does not interfere with Mercy medical equipment.

Smoking

According to Kansas law, smoking is prohibited in Mercy buildings and within 10 feet of any entrance, window or air intake to the facility. We ask your assistance in complying with the law for the protection and respect of our patients.

Chapel

The chapel is located to the north of the main entrance off the lobby. It’s open 24 hours a day, seven days a week.

Pastoral Care

We believe your care demands attention to your spiritual as well as physical and emotional needs. Members of the Pastoral Services staff are available to assist you, whatever your religious affiliation. The staff includes priests, ministers, rabbis, religious and lay men and women who have specialized training for health care ministry. Your priest, minister or rabbi is always welcome to visit during your stay. For pastoral care assistance, call 620-223-8481.

Patient Rights & Responsibilities

As a natural outgrowth of our belief, values and mission, we recognize that patients have certain rights and responsibilities.

Advance Directives

The Patient Self-Determination Act of 1991 requires health care providers to inform you of your rights as recognized under Kansas law to make decisions concerning your medical care. This includes your right to accept or refuse medical or surgical treatment and your right to write an advance directive.

Your Room

Your room assignment is based on your admitting diagnosis and the beds available on the day of your admission. In addition to semi-private rooms, which have two beds, private rooms may be available. Most health insurance plans cover the charge for a semi-private room. If you select a private room, you may be responsible for the additional charge.

Your Bed

Your surroundings will be different from home, and sleeping medication could cause you to become confused during the night. Please be aware that your hospital bed may be more narrow and higher than your bed at home. For this reason the top two side rails will be raised at night. All four side rails may be raised at your request. For your safety, you are encouraged to remain in bed or call your nurse for help.

Television

A television is provided in your room. One remote control operates both the TV and bed. Please be considerate of other patients by keeping the volume low and turning it off at bedtime.

We provide basic and extended basic cable TV channels. Premium, pay-per-view and some extended basic channels are not available. The C.A.R.E (Continuous Ambient Relaxation Environment) channel is located on channel 84. Patient education videos are also available on channels 80 -83.

Telephone

Each patient room has a telephone. Your family and friends may call the Mercy operator at 620-223-2200 and request to be connected to your room. You may place an outside local call at any time.

To place a call to a patient room within the hospital, dial 2 plus the room number.

To place a local call outside the hospital, dial 9 and then the outside number, including area code.

If you would like to make a long-distance call, you may call collect, charge it to your telephone credit card or bill it to a third party. Calls may not be billed to your room.

WiFi/Computer Use

Patients, visitors, employees and physicians have access to free, high-speed wireless Internet access (WiFi@Mercy). This service allows you to check email, browse the web or connect to servers for work, education, entertainment, etc. A laptop, notebook computer or PDA (Palm®, BlackBerry™ or other Internet enabled, hand-held device) is needed.

Leaving the Floor

Please check with your nurse before you leave the floor for any reason to make sure your physician has given approval and to let us know where you will be.

Volunteers

Volunteers and members of the Mercy Auxiliary contribute many hours of service and financial support to our care. They can be identified by the badges they wear. If you are interested in becoming a volunteer or auxilian, call 620-223-8430.

Patient Services

Mail: We’ll deliver mail to your room every morning. We’ll also forward letters and packages that arrive after you go home. Stamps and stationery are available in the Gift Shop. Give your outgoing mail to your nurse or to a volunteer for mailing.
Escorts: For those with special needs, a Mercy Auxiliary escort is available to help you. Patients with visual impairment, who use wheelchairs or who have difficulty walking can ask for help in any patient care area or at the Information Desk. There is no charge for this service.
Flowers/Plants: Mercy Auxiliary operates the Mercy Market Place, located near the hospital’s main entrance. The shop offers flowers and plants. Flowers are delivered by volunteers or by the florist. Flowers and plants are not permitted in the Intensive Care Unit. To order flowers and other items, please call the Gift Shop at 620-223-2200 ext. 2292.
Newspapers: Newspapers are delivered free of charge to each patient room Tuesday – Saturday. You may purchase newspapers in the newspaper stand located in the vending area on the lower level near the fitness center.
For the Hearing Impaired: An interpreter, assistive listening devices, telecommunications devices (TDD) and closed caption televisions are available for the hearing impaired at no cost. Ask your nurse for assistance.

Pharmacy

Located in the main lobby near the hospital’s east entrance, the pharmacy is open Monday through Friday, 8:30a.m. to 6:30p.m. and Saturday 8:30a.m. to 12:30p.m. Call 620-223-7075.

For your convenience, Mercy Pharmacy offers outpatient prescription services for patients who need medication when leaving. Prescriptions also may be delivered to your hospital room prior to discharge. If you have any questions about your medications, the Mercy pharmacist will be happy to help. Ask when you pick up your medication or call 620-223-7075.

Mercy Pharmacy participates in a number of prescription benefit plans. Call 620-223-7075 to see if your plan is included. Medicaid benefits are also accepted. Please show your Medicaid papers to the pharmacy staff before you get your prescriptions filled. You may cover co-pay amounts with cash, check, Visa, MasterCard or Discover credit cards.

Patient Relations

While we strive to provide quality health care and services to our patients, we understand that you may have concerns related to your hospitalization. A representative from our Patient Relations office is available to help facilitate resolution of a patient complaint or concern. If you need assistance, do not hesitate to contact Patient Relations at 620-223-7080.

Protective Services

Mercy supports a patient's and a family's right to access protective services, which may include Division of Family Services, Child Protective Services, Division of Aging, Adult Protective Services, order of protection, guardianship, conservatorship, the long-term care ombudsman, and consumer advocacy programs related to health care and health care reimbursement. For more information about protective services and/or contacting any of those agencies, please call the Social Services Department at 620-223-7028 or 620-223-8461.

Social Services

Our social workers are available to help patients and family members deal with financial, social and emotional problems that relate to illness or hospitalization, including planning for long-term illnesses and rehabilitation. If you'd like to speak with a social worker, please ask your nurse and they will schedule that service for you. Social Services can be reached Monday-Friday from 8 a.m. – 5 p.m. For more information call 620-223-7028 or 620-223-8461.

Ethics Consultation

If you or your family has questions about a medical ethical issue, we have an Ethics Committee at Mercy. Call the Vice President of Mission at 620-223-7055 for an ethics consultation.

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