Improving Productivity and Customer Service
Through a variety of connections – telephone, computers, mobile devices – pharmacists, nurses, radiologists, pathologists and other providers working at Mercy will coordinate their efforts to dramatically improve our response time for patients. For example:
- An e-pharmacy will help to quicly review medication orders, processing them more quickly so patients receive needed care.
- Teleradiology will minimize the time it takes to read an X-ray, so doctors and patients get the results sooner.
- Nurse-on-call services will help direct patients to the right treatment, including emergency services if needed.
- Pathologists will be available to quickly provide general and specific diagnostic services.
The focus will be on enhancing the customer experience with responsive, comprehensive and personalized service – reaching to all corners of Mercy’s service areas.
Innovation in Action
Through Mercy's Center for Innovative Care, virtual teams will have real-time access to your health information to allow them to work together even in far-reaching locations. This brings the right expertise to you with fewer delays.
