Improving Productivity and Customer Service

Through a variety of connections – telephone, computers, mobile devices – pharmacists, nurses, radiologists, pathologists and other providers working at Mercy will coordinate their efforts to dramatically improve our response time for patients. For example:

• An e-pharmacy will help to quicly review medication orders, processing them more quickly so patients receive needed care.
• Teleradiology will minimize the time it takes to read an X-ray, so doctors and patients get the results sooner.
• Nurse-on-call services will help direct patients to the right treatment, including emergency services if needed.
• Pathologists will be available to quickly provide general and specific diagnostic services.

The focus will be on enhancing the customer experience with responsive, comprehensive and personalized service – reaching to all corners of Mercy’s service areas.