One Mission, Now One Name: Mercy

A large group of Mercy co-workers and
community members gathered in the main
lobby of Mercy Hospital Springfield to
celebrate the name change and unveil
the new lobby sign.

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As one of the “Most Wired” health systems in the nation with the ability to access and share electronic medical records across facilities, it only makes sense that Sisters of Mercy Health System’s 100 communities in seven states should share one name: Mercy.

Beginning Tuesday, Jan. 31, St. John’s Hospital becomes Mercy Hospital Springfield and St. John’s Mercy Hospital in Joplin will be Mercy Hospital Joplin. Also making the transition on Jan. 31 is St. John’s St. Francis Hospital in Mountain View, St. John’s Hospitals in Lebanon, Cassville, Aurora and Berryville, Ark. and all St. John’s Clinic locations across the area.

“We owe it to the 3 million patients we serve each year to know us by one name,” said Lynn Britton, president and CEO of Mercy. “Adoptingthe Mercy name is not so much a change as a natural evolution. Our electronic health record has allowed our physicians and medical teams to coordinate care across facilities, communities and even states in ways that were never before possible. It has opened up a whole new world of more convenient and personalized care for our patients.”

Over the next year, Mercy facilities across seven states will transition to one Mercy name, including St. Edward Mercy Medical Center in Fort Smith, Ark.; St. Joseph’s Mercy Health Center in Hot Springs, Ark.; and clinics such as Garrett Goss Clinic in Bentonville, Ark.

For patients, different names have long been confusing. Case in point:

When Jarrod Anderson’s red-headed toddler got sick while they were visiting grandparents in Edmond, Okla., they sought medical help. Understandably, the Andersons made no connection between their hometown physician at Garrett Goss Clinic in Northwest Arkansas and Kelly Stephens, a pediatrician at Mercy Edmond Memorial Clinic in Oklahoma.

“We had no idea that the clinic in Oklahoma was in any way tied to our doctor in Northwest Arkansas,” said Anderson, father of three. “And yet, they were both Mercy facilities.”

Although the different facility names proved confusing, the Andersons still benefitted because of Mercy’s electronic health record. Both doctors in Oklahoma and Arkansas could read the toddler’s medical record and could track all of his care. Moving forward, Mercy will not only be connected electronically but share a consistent name and logo.

The transition has already been underway the past year in Mercy communities across the Midwest with the introduction of MyMercy. The free online service, with more than 200,000 users to date, allows patients to access medical records, schedule appointments, view lab results and contact their physician.

“The Sisters of Mercy have a long history in the Springfield community. The first three came by stagecoach from St. Louis, ready to minister to the needs of the sick and suffering. The Mercy name is a tribute to them for founding our ministry and leading us to where we are today,” said Jon Swope, president and CEO of St. John’s Hospital, soon-to-be Mercy Hospital Springfield.

Mercy is the eighth largest Catholic health care system in the U.S. and serves more than 3 million people annually. Mercy includes 31 hospitals, more than 200 outpatient facilities, 38,000 co-workers and 1,500 integrated physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Louisiana, Mississippi and Texas.

About new logo design:Mercy’s symbol is a contemporary version of the original cross which Catherine McAuley, founder of the Sisters of Mercy, adopted for her ministry. The outer extensions of the cross represent a ministry that is diverse but aligned around a common purpose, forming a cross-within-a-cross. For Catherine, the inner cross was a reminder that we should dedicate ourselves to the work God has given us, take up our own cross and serve with a deep respect for others.

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