Mercy Responds to COVID-19

Additional Information

A novel coronavirus (COVID-19) team with Mercy’s top experts is working every day to make sure Mercy is prepared and ready to care for our communities. Mercy is also working closely with local and state health departments, as well as with the Centers for Disease Control and Prevention, to ensure you have the most up-to-date information about a rapidly changing situation.

Making Sure You Get the Care You Need

Throughout the COVID-19 outbreak, Mercy has remained open to the greatest extent possible to care for you. Now, we're cautiously beginning to reactivate services which require in-person visits (such as non-emergency surgical procedures) as well.

As we resume regular, in-person appointments and procedures, please be assured that your safety remains our highest priority. New, enhanced procedures and protocols are in place so that you can get in-person care as safely and effectively as possible. Among these new safety protocols and to protect our limited supply of masks, we ask that you bring and wear a mask when visiting any Mercy facility for your safety and the safety of others.

Throughout the crisis, we've also made virtual care available to deliver essential services such as Primary Care, Pediatrics, Specialty Care and Women's Health. If you're still concerned about leaving your home, you can still use these options. You can consult with your Mercy care team from the safety and comfort of your own home by video or real-time messaging with your Care Team through MyMercy.

To coordinate virtual care:

For those with symptoms, we recommend staying home and away from others, taking care of yourself as you would with other viruses. If you are experiencing worsening of symptoms, please contact your primary physician’s office.

The Mercy Mission

As part of our mission and heritage for almost 200 years, we care for those in our community regardless of the illness or circumstance. It’s what we do. It’s who we are. Our Sisters of Mercy, long known as the Walking Sisters, have always turned and walked toward those in need. Whether it was a cholera or typhoid epidemic in Dublin, Ireland, in the early 1800s, or a smallpox outbreak in Springfield, Missouri, at the turn of the century, the Sisters were many times the first to serve, without hesitation, whenever needed. 

Today, Mercy’s mission remains unchanged. We serve our communities with compassionate care, dignity and medical expertise.

In these challenging times, we’re grateful for our doctors, nurses, care teams and those working tirelessly behind the scenes—all to ensure that Mercy continues to provide safe, quality, compassionate care to those entrusted to us. We pray that our communities be granted wellness and healing, and that our co-workers be blessed with courage, stamina and fortitude.

Prayers Welcome

As we stand with our communities to fight COVID-19, we are grateful for your prayers.  If you would like to share a prayer to encourage our patients and caregivers, visit

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