MyMercy FAQ - Requesting and Scheduling Appointments Online

How do I request/schedule an appointment online?

After logging into your MyMercy account, click the Schedule an Appointment option from the home page or point to the Appointments option in the navigation bar and click on Schedule an Appointment in the drop-down menu. You will be taken to a page that walks you through scheduling an appointment with your primary care doctor. If you want to search for other dates and times, select the Request an Appointment option in the navigation bar. There you will be able to search for appointment dates and times that more closely meet your needs.

For Specialists, you will follow the same process to Request an Appointment.

Can I cancel an appointment online?

Yes. Appointments previously made online that are scheduled to occur in more than 24 hours can be canceled online. However, appointments that will occur in less than 24 hours cannot be canceled online. Please contact your care team's office directly to cancel and/or change these appointments.

 How can I see details of previous appointments?

After you log into your MyMercy account, point to the Appointments option in the navigation bar and click on Appointment Details in the drop-down menu. MyMercy will display a list of previous appointments by date. By clicking on each date, you will see a general summary of that appointment, including the reason for the visit, your vital signs at the time of the visit and any follow-up instructions.

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