MyMercy FAQ - Signing Up

What is MyMercy?

MyMercy is an online service that allows you to connect with your Mercy Clinic care team and your health information…online, anytime. Using your internet enabled device, you can sign in to MyMercy to see your test results, medications and your care team's summary of your current health concerns and conditions. You can also e-mail your care team, schedule appointments and renew prescriptions online. It's free. It's safe. And it's convenient… available 24 hours a day.

Where is MyMercy available?

MyMercy currently is available through Mercy primary care and specialists in Fort Scott, KS; Springfield, St. Louis, Washington and Joplin MO; Fort Smith and Rogers, Arkansas; and Oklahoma City and Ardmore, OK.

Is there a fee to use MyMercy?

No. MyMercy is a free online service offered to our patients.

What are the computer requirements to use MyMercy?

You will need an internet enabled device with a modern browser, such as Internet Explorer, Safari, Chrome or Firefox.

What kind of information will I need to sign up?

You will need to provide your full name as your Mercy care team knows you, an e-mail address, your date of birth, gender and the last four digits of your Social Security Number. This information is used to make sure you will be connected to the correct medical record at your doctor's office.

How do I sign up?

First, you need to be a patient of a Mercy Clinic Care Team (if you are not, click here to find one). If you already have a Mercy Clinic Care Team, then register online or talk to a Mercy Clinic staff member.

Who can have a MyMercy account?

If you are a parent or legal guardian of a Mercy patient under the age of 18 and already have a Mercy Clinic Care Team, then register online; otherwise, talk to your child's Mercy Care Team to obtain an access code.

What if I don't have a Mercy care team? Can I still have access to my children's records?

Yes. As long as your child has a Mercy pediatrician, you can create a MyMercy account for yourself and your child. Contact the clinic of your child to set up the account and create your access if you don't already have a MyMercy account. If the information you enter matches the pediatrician's records, you will be connected to your child's health records. If matching information is not found, contact MyMercy customer service at 1-888-98-MERCY or 1-888-986-3729 for help.

Who do I contact if I need help or have further questions about signing up?

Contact your Mercy Clinic Care Team staff during normal office hours.

Do I need a Mercy primary care physician to sign up for MyMercy?

No. Currently, MyMercy access is available to those with a Mercy primary care physician or specialist or, in the case of children, a pediatric physician.

How secure is MyMercy?

We take great care to make sure your health information is kept private and safe. Access to information is controlled through secure access codes, personal IDs and passwords. You control your password, and your MyMercy information cannot be accessed without that password. MyMercy also uses the latest encryption technology and does not store any personal health information to your computer. Unlike regular e-mail, all MyMercy messaging is done while you are securely logged onto the MyMercy website.

What is MyMercy's privacy policy?

Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or provided to anyone else. MyMercy complies fully with federal and state laws related to privacy. Read our full privacy policy.

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