Using MyMercy for My Family

Can my spouse and I share one MyMercy account?

No. Each person needs to have his or her own MyMercy account, just like each person has his or her own medical record. However, you can grant another person, such as a spouse or family member, the ability to access your account. This is called “proxy access.”

To grant proxy access, log into your MyMercy account, point to the Settings option in the navigation bar, click on the Account AccessGrant Access option. MyMercy will walk you through the steps for granting others access to your MyMercy account.

How can I help manage a MyMercy account for a family member, such as a spouse or aging parent?

Connecting your MyMercy account to another account such as a family member is called “proxy access.” Your family members must grant you access to their MyMercy accounts, if they choose.

They can do this by logging in to MyMercy, pointing to the Settings option in the navigation bar, clicking on the Account Access option in the drop-down menu, and then looking for and clicking on the Grant Access option. MyMercy will walk members through the steps for granting others access to their accounts.

How can I get proxy access to my children's health records?

If your child is under 18 years of age, you will need to have a MyMercy account that you can log into that will link to the child's account.

If you already have a MyMercy account, you can set up your child's account by obtaining an Access Code from your Mercy Care Team, log in to your own account, point to the Settings option in the navigation bar, click the Account Access option in the drop-down menu and click Add Dependent option. MyMercy will walk you through the steps to gain access to set up your child's MyMercy account.

If you do not already have a MyMercy account, you will need to set up an account for yourself first. If you already have a Mercy Clinic Care Team, then visit www.mymercy.net/#/registration or talk to a Mercy Clinic staff member. Once you have set up your own access, log in to your account, point to the Settings option in the navigation bar, click the Account Access option in the drop-down menu and click Add Dependent option. MyMercy will walk you through the steps to gain access to set up your child's MyMercy account.

How can I view my child's health records?

Once you have access to your child's account, you can log into your account, click on the colorful Welcome ribbon where your name appears and select your dependent's name. A Proxy Disclaimer will appear to let you know you are switching to someone else's account. Once you click Accept Proxy Access Disclaimer, you'll be navigating within your child's account.

If I don't have a Mercy care team, can I still have access to my children's records?

Yes. As long as your child has a Mercy pediatrician, you can contact your child's Mercy Care Team to create request a MyMercy access code for yourself and your child.

Can I ask questions regarding a family member from my MyMercy account?

We do not recommend doing that because MyMercy saves messages to your personal health record. Therefore, any communication about another individual's information would be recorded in your health record. If the information does not appear in the correct health record, it could potentially jeopardize medical care for both you and the family member you asked about.