St. John’s Mercy is offering a tool that allows patients to take an active role in their healthcare, all from the comfort of wherever and however they use the Internet.
MyMercy is a secure and user-friendly online portal where patients can access their health history and test results, schedule doctor’s appointments and more, from a computer or a mobile “smart” phone. Using MyMercy means patients can spend less time on the phone with their doctors’ offices or waiting for information and test results, and spend more time doing the things they enjoy.
“Last summer, St. John’s Mercy implemented an electronic health record system that virtually connects all Mercy hospitals and physicians to patient information. MyMercy is an extension of this system, and it gives our patients the convenience of communicating and connecting with their doctors’ offices online,” said Dr. Christopher Adams, whose Mercy office is in Union. “This gives patients the freedom to do a lot of things on their own time, without the need for a phone call.”
MyMercy users can:
“I signed up because I’m not home much during the time when doctors’ offices are most likely to call with test results,” said Marlene Tobben of Washington. “With this tool, when I go to my computer and check my e-mail, MyMercy sends me a note telling me when I have a new message. Recently, it was because I had made physical therapy appointments for the next two weeks. I could go to MyMercy to view the appointments, print them or change them.”
When Tobben has a question for her doctor, Dr. Jennifer Stearnes in Washington, she doesn’t bother calling the office. “I just type in my question and the next time I come back to my computer, her response is usually there,” Tobben said. “I really like it because it’s convenient and there’s really no need for me to call the office anymore, which saves time.”
Donald Bilbrey of Gerald is a MyMercy user. “I make appointments with it, communicate with my doctor with it, and can refer to those communications when I need to,” Bilbrey said. “You can do just about anything with it.”
Bilbrey likes the convenience and the ease of use. “I work with computers, I can get them going, but I’m no computer genius. With MyMercy, once you set your username and password, you’re home free.”
“Home free” for MyMercy users can mean a lot of things, such as finding out when they had their last tetanus shot – just minutes after stepping on a rusty nail on a Saturday. It can mean printing a child’s immunization record from home the day it’s due or viewing test results on a smartphone – while on vacation.
MyMercy can also help improve the quality of life for people with chronic illnesses such as diabetes. Dr. Stearnes serves as the Medical Directorof Anticoagulation Management Services at St. John’s Mercy Hospital in Washington. She said, “A patient can report her blood sugar levels through MyMercy and we can have an e-mail exchange about adjusting her medication, which can have a big difference in helping her manage her diabetes.”
With MyMercy, patients may permit someone else to view and help manage their healthcare, make appointments and renew medications. This, of course, is essential for parents with young children, but also is valuable for adults who help manage the healthcare of a spouse or aging parent.
“We see a lot of elderly patients come in with their sons or daughters,” said Dr. Jennifer Scheer, whose Mercy office is in Gerald. “Many of these patients are not in a position to go online, but their children or other family members are excited about using MyMercy to help manage their loved ones’ healthcare.”
MyMercy is available through about 450 Mercy primary care physicians. In the Washington area, they are:
To sign up for MyMercy, ask a Mercy primary care physician for an “activation letter.” The letter will offer instructions and an activation code to enter into the MyMercy website.