St. John’s Health System has been named as having one of the top hospitals in the nation by the National Research Corporation (NRC) — the nation’s leading consumer health care study. As a Consumer Choice Award winner, St. John’s was listed in the Oct. 18, 2010 issue of Modern Healthcare magazine. It is one of only three in Missouri to receive the honor. Another Mercy organization, St. Edward’s in Fort Smith, Ark. also received the honor.
“It is a great honor to be recognized by the people we serve. It’s a testament to the outstanding service and focus on quality provided daily by our co-workers, physicians and volunteers,” said Jon Swope, St. John’s Health System president / CEO. “It means that our community recognizes St. John’s as having the highest quality and image.
The NRC Ticker study surveyed more than 250,000 households nationwide, asking consumers to answer more than 200 questions about health care in their community. The study looked at everything from overall quality to the level of care given by nurses and doctors.
“Healthcare has become an increasingly important issue across the country and empowered consumers are making decisions for themselves and their families when selecting their healthcare facilities and services,” said Ginny Martin, president of NRC’s Ticker Division. “As care options multiply and financial challenges remain strong, consumer perception of quality continues to grow in importance. Dedication to providing high quality healthcare has become essential for all hospitals. In the face of adversity, these Consumer Choice award winners exemplify the dedication it takes to provide quality healthcare to their communities, and we are pleased to honor them through the eyes of their patients.”
NRC’s Ticker Study is the nation’s largest and most comprehensive study of its kind. No other study used to measure hospital performance and preferences contains more consumer responses than NRC’s study.