St. Edward Mercy named Consumer Choice Award Winner

November 11, 2010

Mercy earns title for seventh year in a row, no other Fort Smith hospital has ever won the award.

Hospital earns honor for seventh year in a row

St. Edward Mercy has been named one of the top hospitals in the nation by the National Research Corporation (NRC) – the nation’s leading consumer health care study organization.  The NRC has announced its Consumer Choice award winners for 2010/2011 and for the seventh year in a row St. Edward Mercy is proud to have earned the honor.   

The award is based on the NRC Ticker data, the largest consumer survey on Healthcare in the United States. Consumers in the Fort Smith market have ranked St. Edward Mercy Medical Center at the top of the list based on four essential consumer metrics. 

  • Best Overall Quality
  • Best Image/Reputation
  • Best Doctors
  • Best Nurses

“Health care has become an increasingly important issue across the country and empowered consumers are making decisions for themselves and their families when selecting their health care facilities and services.” Says Ginny Martin, President of NRC’s Ticker division, “As care options multiply and financial challenges remain strong, consumer perception of quality continues to grow in importance. Dedication to providing high quality health care has become essential for all hospitals. In the face of adversity, these Consumer Choice award winners exemplify the dedication it takes to provide quality health care to their communities, and we are pleased to honor them through the eyes of their patients.”

NRC’s Ticker Survey is the nation’s largest and most comprehensive study of its kind. No other study used to measure hospital performance and preferences contains more consumer responses than NRC’s study.

“This award is really a tribute to our doctors, nurses, staff and volunteers and their commitment to providing compassionate care and exceptional service to those we serve.” says Jeff Johnston, President/CEO of St. Edward Mercy, “We are honored to receive this award because it comes from our patients and we will continue to look for new ways to make their experiences the best possible.”

St. Edward Mercy in Fort Smith and Baptist Health Medical Center in Little Rock were the only two Arkansas hospitals to earn this award.

Just some of the doctors, nurses and co-workers of St. Edward Mercy Medical Center

who were recently honored with the Consumer Choice Award for the seventh year in a row.

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