MyMercy available throughout Arkansas

July 18, 2011

 

 

Dr. Marc Gunter, President of Mercy Clinics

in Hot Springs, demonstrates MyMercy.

The speed of technology allows us to book airline flights online, order gifts over the Internet and do all our banking with just a few clicks of the keyboard. So why shouldn’t tracking our health be just as convenient?

Now it is, thanks to MyMercy, a free online service giving patients the ability to track their personal health history, schedule their own appointments, contact their doctor and renew their prescriptions via a personal computer or smart phone. This service is now available through St. Joseph’s Mercy in Hot Springs, St. Edward Mercy in Fort Smith, Mercy Medical Center in Rogers and throughout Mercy’s four-state region of Arkansas, Kansas, Missouri and Oklahoma – something largely unprecedented across the nation.

Patients can sign up at www.mymercy.net.

“This is the future of health care for a generation that is becoming more technically savvy. If you can send an email, you can use MyMercy,” said Dr. Randy Hill of St. Joseph’s Mercy Clinic in Hot Springs. “This is the type of tool that led me to become a Mercy physician.”

HealthLeaders Media released a 2011 report that found only 25 percent of physician practices with an electronic health record have patient portals and only 21 percent of hospital-based systems have them. MyMercy remains a way to keep track of personal health information after the recent announcement that Google Health would no longer be an option.

St. Joseph’s Mercy implemented a fully-integrated electronic health record in 2010. Mercy Clinics in the Hot Springs region have been using MyMercy in recent weeks and Mercy specialists began using it this month.

That is good news for Hot Springs’ Michael McCrary, who had a heart bypass in 2005 and continues to have quarterly blood work done.

“It used to take a long time to get results, but now I see them within hours. I’m basically seeing them just after my doctor reviews them. I like that,” he said.

McCrary is one of more than 140,000 Mercy patients signed up for MyMercy and he uses it frequently.

“It’s a positive for someone like me who is invested in their health care,” he said. “It’s so much easier to leave a message with MyMercy and it’s infinitely more convenient.”

The benefits to Mercy patients are many:

  • Stay Connected: No more playing phone tag when you need to share some information with your Care Team. Simply send a secure message in MyMercy.
  • Request Appointments: Make an appointment online with MyMercy, even when the doctor’s office isn’t open.
  • View Results: Patients can get lab test results as soon as they’re available and track how they’re doing over time on MyMercy.
  • Manage Medications: Patients can look up their medications on MyMercy and request prescription renewals from their doctor.
  • Care for Loved Ones: Parents can securely access medical information about their children on MyMercy, their aging parent or someone in their care.
  • Stay Organized: MyMercy is the one place for upcoming appointments, medications, test results and more.

MyMercy is taking health care technology to a new level, providing the same benefits for physicians, who will also have the ability to access information via their smart phones.

“It is the cutting edge of technology that very few clinics can provide right now. The fact that a patient can check their own lab results makes them more engaged in their health care. Ultimately, that leads to better outcomes,” Dr. Hill said.

By all accounts, patients feel empowered by MyMercy.

“Over the years, your medical record was guarded by the nurse and taken out of the room and you never saw anything. And I understand that. But for someone like me who tries to stay informed, a lot of what is in that record is important to me,” McCrary said. “More of it is available to me now than it was in the past. That’s a plus.”

What MyMercy Users are Saying

     Tom Weber

    Lou Cheeks

    Steve Chodes

MyMercy Photos for Media Use

01 – Lauren Barnes, a Mercy patient, uses her iPhone to schedule doctor appointments, renew prescriptions, view lab results and contact her doctor via MyMercy – a free online service.

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02 – MyMercy, a free online service, gives patients the ability to track their health history, schedule appointments, contact their doctor with a question and renew prescriptions all via a smart phone or personal computer.

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03 – Lauren Barnes, a Mercy patient, uses her smart phone regularly to access MyMercy, a free online service that allows her to manage her family’s medical care via her smart phone. Grayson, age 5, looks on.

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04 – Taresa Copeland, a Mercy patient and piano teacher, regularly uses her computer to access MyMercy – a free online service that allows her to manage her medical care.

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05 – With MyMercy, a free online service, patients can view lab results, schedule doctor appointments, renew prescriptions and contact their doctor with a question.

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06 – For Mercy patients, a free online service means they are just a click away from scheduling doctor appointments, renewing prescriptions, viewing lab results and contacting their doctor.

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07 – MyMercy, a free online service, allows patients to view lab results, schedule doctor appointments, renew prescriptions and even contact their doctor with a question.

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08 – Taresa Copeland, a Mercy patient and piano teacher, regularly uses her computer to access MyMercy – a free online service that allows her to manage her medical care.

Download Hi-Res Image

09 – MyMercy, a free online service, allows patients to view lab results, schedule doctor appointments, renew prescriptions and even contact their doctor with a question.

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10 – Brendon McCollom, a Mercy physician, can use MyMercy to send secure messages to patients 24/7 via a computer or smart phone.

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11 – Brendon McCollom, a Mercy physician, can use MyMercy to send secure messages to patients 24/7 via a computer or smart phone.

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12 – Brendon McCollom, a Mercy physician, can use MyMercy to send secure messages to patients 24/7 via a computer or smart phone.

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