Mercy Clinic – Ozark and Mercy Clinic - Family Medicine (Smith Glynn Callaway), both Sisters of Mercy Health System (Mercy) facilities, have been awarded the Level 3 National Committee for Quality Assurance (NCQA) Medical Home recognition.
NCQA’s Patient Centered Medical Home (PCMH) is a health care setting that replaces episodic care with coordinated care and facilitates partnerships between individual patients and their personal physicians and, when appropriate, the patient’s family. Care is facilitated by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where they need and want it.
These two pilots were sponsored by Mercy Center for Innovative Care and led by Tom Hale, MD, and Sam Crow, DO. Other integral team members included James Rogers, MD, Ted Fronczak, Debra Barnhart, Debbie Stubbs, Pam Manes, Connie Archdale, Cindy Sutherland, Christy Wiebe, Carrie Lee, Ken Mackey, Stan Greene, Cara McLanahan, Ann Cave, Lynn Kimrey, Sandy Nikolow-Smith and Janet Pursley.
Both Mercy clinics earned the medical home recognition through an application process that required them to have certain processes, protocols and policies in place as well as standardized tracking. There are PCMH standards, including must pass elements, which can result in one of three levels of recognition – Level 1, 2 or 3. These practices underwent a transformation of care to become a medical home at the highest level.
Two additional Patient Centered Medical Home pilot sites within Mercy have received Level 3 accreditation. Des Peres Internal Medicine South in St. Louis and Bella Vista Medical Center in Northwest Arkansas were also recognized thanks to rigorous clinical practice redesign work effort co-lead by our physicians, advanced practitioners and sponsored by Mercy’s Center for Innovative Care.