National Research Group recognizes Mercy

November 17, 2011

For the seventh consecutive year, Mercy Health System has been named as having one of the top hospitals in the nation by the National Research Corporation (NRC) — the nation’s leading consumer health care study. As a Consumer Choice Award winner, Mercy was listed in the Oct. 17, 2011 issue of magazine. Another Mercy organization, St. Edward’s in Fort Smith, Ark. also received the honor.

“It is a great honor to be recognized by the people we serve. It’s a testament to the outstanding service and focus on quality provided daily by our co-workers, physicians and volunteers,” said Jon Swope, Mercy Health System President / CEO.  “It means that our community recognizes Mercy as having the highest quality and image.”

The NRC Ticker study surveyed more than 250,000 households representing over 450,000 consumers nationwide, asking consumers to answer more than 200 questions about health care in their community. The study looked at everything from overall quality to the level of care given by nurses and doctors.

Susan L. Henricks, President and Chief Operating Officer at NRC, said “The Consumer Choice Award provides a benchmark for consumers to show how important quality healthcare is to them and to their families. Consumers are taking a more proactive role in their healthcare decisions and demanding higher quality. In a constantly changing healthcare industry, consumer perception is becoming more and more vital to the success of all hospitals,” Henricks said. “At NRC, we know it is imperative to learn from the patient’s experience in order to improve the quality of care. The Consumer Choice Award recognizes those facilities that are meeting or exceeding the needs of consumers – their patients.”

NRC’s Ticker Study is the nation’s largest and most comprehensive study of its kind.  No other study used to measure hospital performance and preferences contains more consumer responses than NRC’s study.

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