One in Spirit and in Name

January 24, 2012


Reta Baker, Mercy Hospital Fort Scott President/CEO (left) and Patrick Callanan, Vice President of Patient Care Services for Mercy Kansas Communities, Inc., inspect a new banner in preparation for brand conversion on March 1.

FORT SCOTT, KS – As one of the “Most Wired” health systems in the nation with the ability to access and share electronic medical records across facilities, it only makes sense that the Sisters of Mercy Health System’s 100 communities in seven states should share one name: Mercy.

Beginning Thursday, March 1, Mercy Health Center becomes Mercy Hospital Fort Scott.  The sister hospital located in Independence, Kansas will be named Mercy Hospital Independence.  Physician clinics will transition to the name Mercy Clinic with a location description following, for example, Mercy Clinic – Fort Scott.

“We owe it to the 3 million patients we serve each year to know us by one name,” said Lynn Britton, president and CEO of Mercy. “Adopting the Mercy name is not so much a change as a natural evolution. Our electronic health record has allowed our physicians and medical teams to coordinate care across facilities, communities and even states in ways that were never before possible. It has opened up a whole new world of more convenient and personalized care for our patients.”

In September 2011, Mercy facilities in St. Louis initiated the move to one Mercy name beginning with St. John’s Mercy Medical Center in St. Louis.  Most recently St. John’s Regional Medical Center in Joplin and St. John’s Hospital in Springfield, Mo. were named Mercy Hospital Joplin and Mercy Hospital Springfield respectively.   The Mercy name will next sweep to facilities in Arkansas and Oklahoma.  

The continuity of one Mercy will benefit patients by:

  • visually identifying Mercy hospitals and clinics throughout the seven state service area
  • enhancing connectivity of physicians, providers, co-workers and facilities to better serve patients
  • strengthen referral network to Mercy providers within the Midwest

"No matter where one travels in the Mercy service area, our patients will be able to identify any Mercy facility with same quality, the same safety and the same compassionate care they know from the Mercy hospital or clinic near their home,” explained Reta Baker, Mercy Hospital Fort Scott President/CEO.

“The Mercy brand includes more than a name change and logo revision,” Baker added.  “The culture and feeling within the hospital or clinic are entwined with the brand conversion.  It is the combination of all these that structure how we provide exceptional health care.”

The change has been underway the past year in Mercy communities across the Midwest with the introduction of MyMercy. The free online service, with more than 140,000 users to date, allows patients to access medical records, schedule appointments, view lab results and contact their primary care physician.

“We have always been one Mercy in spirit, and now we will be it in name,” said Britton. “We will continue to honor the Sisters of Mercy who founded our ministry by continuing to spread mercy to those we serve.”

About new logo design

Mercy’s symbol is a contemporary version of the original cross which Catherine McAuley, founder of the Sisters of Mercy, adopted for her ministry. The outer extensions of the cross represent a ministry that is diverse but aligned around a common purpose, forming a cross-within-a-cross. For Catherine, the inner cross was a reminder that we should dedicate ourselves to the work God has given us, take up our own cross and serve with a deep respect for others.

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Mercy  is the eighth largest Catholic health care system in the United States and serves more than 3 million people annually. Mercy includes 28 hospitals, more than 200 outpatient facilities, 38,000 co-workers and 1,500 integrated physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Louisiana, Mississippi and Texas.

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