The People Have Spoken

October 25, 2012

There’s nothing better than getting a pat on the back from the people you serve. Mercy Hospital Fort Smith is pleased to accept the Consumer Choice Award for the ninth year in a row. The honor is based on the National Research Corporation’s Market Insights/Ticker data – the largest consumer survey on health care in the United States.

“Mercy is always striving to respond to the needs of the community and we are humbled by this recognition,” said Ryan Gehrig, Mercy Fort Smith president. “We have more than 2,100 doctors, nurses and staff members who truly deserve the credit for this award. It’s their compassionate care and exceptional service that set Mercy apart.”

Each year, the National Research Corporation presents its Consumer Choice Award to those hospitals that consumers rate as having the best quality and image. The award is based on a survey that focuses on how consumers decide where to receive health care, using six key factors: awareness, familiarity, image, preference and advocacy (meaning will a patient recommend the facility to friends and family).

Mercy Fort Smith ranked top in:

  • Best Overall Quality

  • Best Doctors

  • Best Nurses

  • Best Image

Across the country, 3,200 hospitals were analyzed and ranked but only 297 of them were named consumer choice award winners. Two other Arkansas hospitals earned the award – Baptist Medical Center in Little Rock and Washington Regional Medical Center in Fayetteville.

“We know our neighbors have a choice and we’re thankful they choose Mercy,” said Gehrig. “We are committed to continuing our story by bringing more services, more facilities and more physicians to the area.”

Mercy’s $192 million community master plan was announced a year ago.  Since then, Mercy has started work on a $42 million orthopedic hospital, begun a $7.8 million Heart Center renovation, completed work on the first of five new Mercy Clinic locations and added 21 physicians with the goal of bringing 80 new doctors to the community to relieve the physician shortage.

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