Mercy Fort Smith named Consumer Choice Award Winner

October 21, 2013


Mercy Hospital Fort Smith has earned the Consumer Choice Award for ten years running.


There’s nothing better than getting positive feedback from the people you serve. Mercy Hospital Fort Smith is pleased to accept the National Research Corporation Consumer Choice Award for the tenth year in a row. The award honors hospitals whose health care consumers have rated it as having the best quality and image, based on the National Research’s nationally syndicated Market Insights survey.

 “For the last decade, Mercy has been honored to receive this recognition,” said Ryan Gehrig, Mercy Fort Smith president. “It’s really a credit to the more than 2,200 doctors, nurses and staff members who work each day to offer compassionate care and exceptional service.”

Mercy Hospital Fort Smith is one of 277 hospitals nationwide and four in Arkansas that consumers have chosen as 2013/14 National Research Consumer Choice Award winners. Consumers in the Fort Smith market have ranked Mercy Hospital Fort Smith at the top of the list based on four essential consumer metrics: best overall quality, best image/reputation, best doctors and best nurses.

“We are thrilled to offer this annual award because we understand how important the role reputation plays in healthcare consumer decision-making,” said Susan L. Henricks, President and Chief Operating Officer at National Research. “These winners have done an outstanding job of representing their organizations in terms of high quality care, improvement initiatives, and positive consumer perceptions and experiences. The consumers have spoken. And we congratulate the winning hospitals in receiving this honor.”

Not satisfied with just a decade of success earning this honor, Mercy hopes to stay on top with many new and expanded services planned for the year ahead. These include a new $4.5 million linear accelerator in the Hembree Cancer Center to allow radiation oncologists to more precisely target tumors and ultimately provide greater comfort and better outcomes for patients as well as the opening of the new Mercy Breast Center which will offer whole breast ultrasound imaging and breast MRI to help in the diagnosis of breast cancer.

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