Being in the community and being a part of its fiber are two very different things. Mercy Northwest Arkansas kept this top of mind when building its new 32,950 square foot facility at 1 Mercy Way in Bella Vista, Ark. The facility is located on the Shewmaker Family Campus, honoring donor and long time Mercy partner Jack Shewmaker and his family. It offers comprehensive health care right at home for Bella Vista residents.
Opened on December 9, 2013 the multispecialty service facility offers radiology, lab and diagnostics services. It includes four Mercy physicians specializing in family and internal medicine, pediatrics and cardiology and four Mercy advanced practitioner nurses.
“Mercy’s goal is to enhance health care in Bella Vista by bringing care directly to their community,” said Dr. Steve Goss, Mercy clinic president. “We are committed to the communities we serve and addressing their specific needs in as convenient a way as possible.”
The building is designed with patient convenience in mind. “For instance, knowing parents often have their hands full, we positioned our pediatric wing at the south entrance for quick and convenient access,” said Dr. Goss. “We also have a special sick child waiting area, and all of the toys are designed with the kids’ health in mind.”
The $13 million campus is designed to be a reflection of the community. From the smell of fresh brew rising in the coffee shop, to the local Cornerstone Pharmacy tucked away just adjacent to the community room, the facility boasts many intentional community details.
“Where do people feel most comfortable? In their own hometown,” said Tina Brown, lead project manager at Mercy. “We learned that although patients want privacy, they also want to feel they are in an open environment. This led us to use frosted glass doors between waiting areas and doctor patient areas. These small adjustments go a long way in patients being more relaxed and feeling at home.”
Mercy Bella Vista is also reflective of the organization’s unique culture and faith- based mission. The north end of the facility, known as the lantern, remains constantly lit as a community symbol and assurance of care. Its’ windows form the shape of the cross-within-a-cross recognizing Mercy’s foundress, Sister Catherine McAuley. Catherine built the first House of Mercy in Dublin, Ireland in 1827, during a time when outward Christian symbols were not allowed. In her letters to fellow Sisters, Catherine spoke of envisioning the cross in the windows of her room. Mercy chaplains are a daily part of the clinic for patient encouragement and support.
“To have the greatest impact, we have to meet people where there are and stay true to our mission of bringing the healing ministry of Jesus Christ,” Goss stated. “This is what Mercy Bella Vista is all about.”