Excellence in Healthcare

June 5, 2014

Mercy Hospital and Mercy Clinic Fort Scott were nationally recognized last month with one patient satisfaction award and 10 employee awards by Professional Research Consultants (PRC), Inc.  PRC is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska.

Mercy Hospital Fort Scott Inpatient Services received a 5-Star Patient Service Award for Responsiveness of Staff. The 5-Star designation is awarded annually to health care facilities, providers, outpatient service lines and inpatient units that score in the top 10 percent of the PRC national client database for the prior calendar year.  These awards are based on the percentage of patients who rate the facility, provider, outpatient service line or inpatient unit “excellent” for the Overall Quality of Care question on the patient perception survey.

Mercy Clinic Fort Scott brought home a total of six awards. The clinic was recognized with 5-Star Employee Awards in the following areas: Satisfaction with Immediate Supervisor; Training and Professional Development; and Teamwork within Departments.  Three 4-Star Employee awards were given to the clinic for Satisfaction with Senior Leadership, Teamwork within Departments and Co-worker Engagement Index.

The hospital received 4-Star Employee Awards in four areas: Teamwork between Departments; Satisfaction with Senior Leadership; Training and Professional Development; and Teamwork within Departments. The 4-Star designation is given to facilities that score in the top 25 percent of the PRC national client database for the prior calendar year.  The 4-Star Awards are also based on the percentage of respondents who rate the facility, unit or personnel “excellent” for the corresponding award.

PRC conducts this research to obtain the opinions of the patients and employees at Mercy Hospital and Mercy Clinic via a confidential survey to assess their perceptions of care. Mercy then uses the research findings to continuously improve and enhance patient satisfaction and quality of care. 

Professional Research Consultants is in its 34rd year of providing marketing research for hospitals across the United States.

Media Contacts

Tina Rockhold
Fort Scott, Carthage, Columbus, Joplin
Phone: 620-223-8094