Mercy named one of Arkansas Business 2014 best places to work.

September 23, 2014

Mercy Health began the practice of daily huddles between co-workers and leadership which has led to more effective problem solving as well as creating a sense of ownership among the health system’s employees.

Mercy was proud to be featured in a recent Arkansas Business article highlighting our organization as one of Arkansas' Best Places to Work. We are proud of our providers, co-workers, and the entire Mercy team that works hard to serve our community and region.

"Based in Rogers, Mercy of Northwest Arkansas is a nonprofit, faith-based health system serving northwest Arkansas and southwest Missouri.

Its faith-based mission focuses on seeking out and serving regardless of a patient’s ability to pay. That mindset resonates with Mercy’s 1,651 employees, all in Arkansas, and makes it one of Arkansas Business’ 2014 Best Places to Work.

Mercy’s mission statement reads: “As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.”

“We do not just write this on our marketing materials; we do our best to live up to this daily and it is reflected in the services we provide,” said Mercy senior human resources manager Courtney Gupp. “Our co-workers feel this call and that’s why many of them are here.”

In 2013, Mercy saw more than 9,700 acute inpatient discharges, more than 8,800 surgeries, almost 45,000 emergency visits, more than 1,300 babies delivered and more than 500,000 outpatient visits. That includes more than $6.7 million in charity care, Gupp said.

In addition to its mission, Mercy attracts employees with a generous benefits package that includes medical, dental, vision and long-term disability insurance paid at 100 percent for full time employees after one year or available for purchase before.

Mercy works hard to make its employees feel a part of the decision-making process.

“We really try and work hard on co-worker communications,” Gupp said. “We started huddles every morning with leadership and co-workers, part of our new Lean initiative where the practice is to turn to employees closest to the work to solve problems instead of all decisions funneling down from administration.

“This empowerment has helped co-workers feel appreciated and increased their level of ownership with new programs, initiatives and procedures. This is being done all over the hospital and is now moving into our clinics.”

‘Healthification’ Celebration

Mercy of Northwest Arkansas is big on employee recognition.

Its Health-care Week includes ice cream socials and cookouts and is popular with employees, said senior human resources manager Courtney Gupp.

“We also have Mercy Week which is very similar with food on the terrace and sent to the clinics and another ice cream social,” she said. “We recognize the occupational-week celebrations with gifts and dinners; we celebrate our co-workers’ tenures at one year and then every five years with gifts. We send ‘shout outs’ when co-workers go above and beyond.”

The annual Christmas party is a big deal at Mercy, and its “Healthification” program allows employees to represent Mercy on the company softball team or on Mercy-sponsored running and fitness groups.

“We work hard to celebrate our co-workers every chance we get, to let them know we care and appreciate them,” Gupp said. “Plus, we try to allow them every opportunity to engage with their co-workers outside of their normal work day. This creates a family environment.”


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