Mercy 2014 Year in Review

December 31, 2014

Our relentless commitment to getting healthcare right is reflected in the care that our co-workers and providers give each and every day.  Reflecting over the past year, Mercy opened new clinics, expanded services, and launched a number of initiatives.  We have invested both time and resources based on one common theme -- increasing access to healthcare.

As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.  As our healthcare ministry continues to evolve, Mercy is committed to meeting the needs of its communities.  Northwest Arkansas is an instrumental part of that ministry. 

In the fall of 2013, NWA received a unique offering as Mercy opened Sisters Women’s Health Boutique located at our Bentonville Highway 102 location.  Sisters is a unique service catering to women with breast cancer, expectant moms and aging women. The 20th annual “Dickey Ray Project” focused on establishing a Sister to Sister Fund, dedicated to the financial support and education of women who qualify for assistance with products and services relating to cancer care and breastfeeding. Sisters provides emotional support and encouragement for women at the beginning of their treatment and throughout their journey.

Our Ronald McDonald Family Room, located on the third floor of the hospital has served more than a thousand families since opening July 2013.  The family room provides a quite space for family members to rest, relax, and recharge while their child or infant is undergoing care at Mercy.  It has been instrumental in keeping families together during a challenging and delicate time.    

Mercy recently rolled out a new way for patients of all ages to access convenient, local healthcare. Mercy Mobile Health, is part of a $1 million investment to reach underserved and rural communities, and provide easy access for diagnostics testing. Mercy Mobile Health will travel hundreds of miles offering services from mammography to point-of-care testing with immediate results.Meeting people where they are remains a top priority for Mercy Northwest Arkansas.

Several new service lines were added for Mercy patients within the last year including: orthopedics, headache, neonatology, and MRI expansion.  Our strive for excellence is reflected in our Joint Commission Seal of Approval, Society of Chest Pain Centers Chest Pain Designatio and our Cardiovascular Rehabilitation Certification by the American Association of Cardiovascular and Pulmonary Rehabilitation. 

2014 also brought the opening of our free standing emergency department at Mercy Bella Vista Shewmaker Family Campus. The first of its kind in the region and within Mercy. Mercy Bella Vista also provides primary and multispecialty care along with other community amenities.

With the integration of a family practice in Springdale, Mercy made its first physical presence in Washington County and continues to improve access.  Other new clinics include Mercy Downtown Rogers and Mercy Centerton J.B. and Johnelle Hunt Campus.  All of these new health care spaces were created with the patients in mind.  Their design and functionality are very intentional and have reflections of our Mercy Heritage throughout. 

Mercy was selected in a number of state and regional Best of the Best polls including: Best Employer, Best Hospital, Best Emergency Department and Best Place to Have a Baby. We were also named the Consumer Choice Award winner by National Research Corporation – the nation’s leading consumer health care study organization. In acknowledgement of our sustainability efforts, the EPA recognized Mercy with its Energy Star label recognition for the fifth straight year.

Both the March of Dimes and Arkansas Hospital Association recognized Mercy for its dedication to reducing early elective baby deliveries, helping to ensure that babies are given the best opportunity to a healthy start in life. 

With the addition of two neonatologists along with the investment in additional NICU equipment and services, Mercy is began expanding its Neonatal Intensive Care Unit.  The 21st Annual Dickey Ray Club Project focused on funding some of this equipment, including a transport isolette and ventilators, for our tiniest patients – premature babies. 

As the blueprint for health care continues to change, it is truly a privilege and blessing to offer quality care for those in our community. Mercy stands at the forefront, ready and willing to pioneer a new model of care while delivering a transformative health experience. It's been a great year, and Mercy looks forward to 2015 and the opportunity to continue serving Northwest Arkansas.

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