By Mercy's Madelynn Innes
It’s no secret to us – or for that matter the patients we’ve served so far – but now, everyone can find out just how satisfied our patients are at Mercy Orthopedic Hospital in Springfield. According to their satisfaction survey results over the last 12 months, Professional Research Consultants (PRC) has named our Springfield orthopedic hospital as one of country’s “Top Performers.”
“When it comes to service, we’re ranked in the upper echelon of health care organizations…nationwide,” exclaimed Vice President David Globig.
In 2013 and 2014, our ortho team earned PRC’s 5-Star Awards both years. Now, less than two years after our south Springfield hospital opened, we’ve received PRC’s highest-ranking award.
“I couldn’t be more proud of our physicians, co-workers and volunteers,” added David as he stood over a hot barbecue, preparing lunch for the hospital’s celebration. “I know this award is a direct reflection of their commitment to teamwork and patient satisfaction. They’re passionate and excited about the opportunity to get health care right – that’s everyone from the EVS co-worker, who takes time to bring a patient something to drink before bed, or the Patient Access co-worker who takes the time to get a wheelchair to escort a patient. It’s the little things we do that set us apart.”
PRC’s designations are given annually to each health care facility, provider, outpatient service line and inpatient unit that scores at or above the 100th percentile for the Overall Quality of Care percent “Excellent” score in PRC’s national client database for the prior calendar year. The award was presented during PRC’s 15th annual Excellence in Healthcare Conference earlier this month.
"We are proud of Mercy Orthopedic Hospital Springfield and are thrilled to present them with our Excellence in Healthcare Awards," said PRC President and CEO Joe M. Inguanzo, Ph.D. "These awards are proof that Mercy Orthopedic is committed to providing excellent health care. Congratulations!”
Across Mercy, more than 400 Mercy Clinic physician practices received 4- and 5-Star awards for overall quality of care; 68 of them are from Mercy Springfield. From our orthopedic hospital are Drs. Landon Hough and Michael Nachtigal and Jeff Del Vecchio, PA, who each received 5-Star awards, which are based on scores ranking in the top 10 percent compared to other PRC clients for the prior calendar year. The designation 4-Star is based on scores in the top 25 percent.
If you’d like to review the entire list of PRC award recipients from Mercy, click here.