Patients Pick Mercy for Quality Care

October 19, 2015

From lifesaving care to general checkups, local patients say they get the highest quality care at Mercy.

It’s why Mercy Hospital Springfield has been named a 2015/2016 Consumer Choice Award recipient. It’s the 11th year in a row it’s received the honor.

“This award comes to us directly from the people we serve, who literally trust us with their lives and the lives of their families,” said Dr. Alan Scarrow, president of Mercy Springfield Communities. “It’s a testament to the wonderful care our co-workers provide, both at the bedside and in every other aspect of our operation – whether it’s keeping our facilities clean or serving up nutritious meals. We will constantly work to get even better.”

Researchers from National Research Corporation, the largest consumer survey on health care in the U.S., asked area consumers which local hospital they liked best, specifically asking about overall quality, image and reputation, and quality of doctors and nurses.

National Research surveys more than 300,000 households in the contiguous 48 states and the District of Columbia. This year marks the 20th anniversary of the Consumer Choice Award.

“For each of the past 20 years, winning hospitals have provided outstanding experiences that have transcended their four walls to build consumer preference, loyalty, and trust in their markets. We are honored to congratulate this year’s winners on a job well done,” said Brian Wynne, vice president of Business Development at National Research.

For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric health care across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management. For more information, call 800-388-4264, write to, or visit

Mercy Springfield Communities is comprised of Mercy Hospital Springfield, named in the 100 Top Hospitals®; an orthopedic hospital; a rehab hospital; a children’s hospital; five regional hospitals in Lebanon, Aurora, Cassville, Mountain View, Missouri and Berryville, Arkansas; and Mercy Clinic, a 500-plus physician clinic with 70 locations throughout the region. It is part of Mercy, the seventh largest Catholic health care system in the U.S., which serves millions annually. Mercy includes 46 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, more than 700 physician practices and outpatient facilities, 40,000 co-workers and more than 2,000 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Louisiana, Mississippi and Texas.

Media Contacts

Sonya Kullmann
Berryville, Branson, Cassville, Lebanon, Mountain View, Rolla, Springfield, Aurora
Phone: 417-820-2426