Mercy’s new Virtual Care Center officially opened less than a month ago, but it has already garnered a lot of national buzz – most recently, Becker’s Hospital Review and the Catholic Health World.
In the article, “Mercy Designing the Nation’s First Virtual Care Center,” Becker’s speaks with Matt Hanis, senior vice president of business development at Mercy Virtual.
“We thought long and hard about how to make sure our co-workers continue to maintain a connection with the physical experience of caring for patients,” Hanis said, delving into the design of the center, as well as what makes the four-story, 125,000-square-foot facility unique.
“The first floor is about the mission of Mercy, the traditions of our health ministry and also the intersection of technology, innovation and our mission to deliver care for all those in need. The second floor is where our virtual care center operates. At any given time, we're providing care to 30 hospitals, and so the actual layout of the space is designed to be highly adaptive to the demands of the facilities we serve.”
Terry Bader, vice president of design and construction for Mercy, added, “Not only were we doing something totally new and exciting, but it was interesting for me to watch our design teams work week in and week out with our operational teams as they put together plans that affected how we were going to lay things out.”
When it comes to the programs offered at the Virtual Care Center, Catholic Health World’s article, “Mercy Opens Virtual Care Center in Missouri,” shines the light on Mercy SafeWatch, telestroke, virtual hospitalists and home monitoring.
"Like the walking Sisters before us, we are extending care to those people who need it," Lynn Britton, Mercy president and CEO, explained to the reporter. “We're not waiting for people to come to us. We're bringing care to them."