Faces of Mercy: A Culture of Caring

June 16, 2016

Diana Franklin’s brilliant smile is just part of what helps her put Mercy patients and co-workers at ease.

“She greets you with a smile and leaves you with a smile. She even has a smile while she’s on the phone,” said Angela Larue, practice manager for Mercy Clinic Primary Care - Regional Airport Boulevard in Bentonville, Arkansas. “It is infectious and passed on to everyone she comes in contact with.”

Franklin, a licensed practical nurse, works closely with Dr. Raj Dondeti to serve patients of many cultures, who include a growing population of Indian residents living and working in the Bentonville area. Dr. Dondeti speaks five languages common to India, lending to his ease communicating with a wide variety of Indian patients. In addition, Franklin has built trust with patients by taking time to learn about and understand different culture and customs. Franklin respects the cultural differences and focuses on ensuring patients are comfortable.

“Diana has a natural way and a gift for making everyone feel special and important,” Larue said.

At a recent “cradle ceremony” that is traditional for Indian families, Larue witnessed many of the clinic’s Indian patients excitedly greeting Franklin, happy that she joined the celebration of the baby and family’s important milestone.

“She’s made quite an impression on this community,” Larue said.

Franklin is a nurse mentor and serves on the Nurse Council. She is married to Tyler Franklin and they have a 1-year-old daughter, Paisley. Franklin plans to pursue her bachelor’s degree in nursing at Crowder College in Neosho, Mo.

Diana Franklin, LPN, puts patients and co-workers at ease.

Diana Franklin, LPN, puts patients and co-workers at ease.

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