When asked, “how frequently was your room and bath kept clean?” more than 80 percent of Mercy Hospital Springfield patients consistently say “always.” That's because of the Environmental Services (EVS) department.
While patients appreciate a clean room, the work of the EVS staff is keeping patients safe from germs while they're in Mercy's care.
“Our EVS co-workers are proud of their work,” said Maureen Peck, quality & training coordinator at Mercy. "They clean as if their own loved one is a patient – they’re very thorough.”
Compared to similar-sized hospitals that Professional Research Consultants surveys, Mercy Hospital Springfield is in the top 85 percentile. At a recent community board meeting, EVS co-workers received a standing ovation from the board for their excellent work.
With the exception of a few specialty areas like the neonatal intensive care unit, labor & delivery, triage and emergency department, EVS cleans patient rooms on all six floors of the hospital, during all three shifts. Since last year, they've added more cleaning responsibilities, including the leads and all of the other components on the hospital ICU’s IV towers, as well as legwarmers, and pumps in patient rooms throughout the hospital.
As they completed the necessary training, they worked floor by floor to add the additional equipment.
According to Peck, the ATP swab testing has proven they know what they’re doing. As an industry standard, these tests indicate improper cleaning and the presence of contamination, including food residue, allergens and/or bacteria. However, ATP swab tests are consistently proving the additional items they're cleaning are 99 percent cleaner than before, Maureen said.
"Our EVS co-workers and their supervisors are to be congratulated for these scores – it’s a testament of how well the department works as a unit to serve our patients," Maureen added. "We’re very fortunate to have such a dedicated team.”