Congratulations to Mercy Springfield DAISY Nurses Mandie Huntley and Ashley Pugh. They are being honored for their extraordinary examples of compassion or a relationship they formed with a patient that truly made a difference. And thanks to their nominators, Mercy is given an opportunity to see what their patients, families and colleagues see in them.
The non-profit DAISY Foundation, based in Glen Ellen, Calif., started the recognition program in 1999 to recognize the remarkable contributions nurses provide each and every day to care for patients. DAISY honorees are also given a sculpture called “A Healer’s Touch,” hand-carved by artists of the Shona Tribe in Africa. Each honoree and nurses on the honoree’s unit also receive a Cinnabon.
Nomination submitted by a coworker and Mercy physician: “An antepartum patient on 5B was awaiting the arrival of her husband, who she had not seen since February, before being induced. He is a Marine who was deployed overseas and he was en route for the birth. Ashley took it upon herself to make his return an occasion for recognition, involving the patient as well. She purchased supplies and brought them to 5B. She enlisted the staff to help decorate the patient’s room with a ‘Welcome Home Jacob’ banner complete with red, white and blue balloons. By listening to the patient’s story and developing a personal connection with her, Ashley demonstrated compassionate, individualized care. Ashley’s desire to create a welcoming environment even outweighed her own needs as she came in on her weekend off to prepare the room before the father arrived. Needless to say, they were very grateful that someone cared enough to take the time and make the effort. The remaining decorations were used to decorate the mother-baby room for when mom and infant returned from labor and delivery.”
Nomination submitted by the son of a patient: “My mom was admitted to Mercy Hospital with kidney failure. She was worried and pretty scared. We all were scared. From the first moment that Mandie entered the room, she was so kind, compassionate and caring while answering our questions. One instance that really impressed me was after a procedure, my mom had some severe back pain and she asked for a pain shot. Mandie immediately brought the medication and gave it to mom. She had a reaction to the medicine and it scared her because she is allergic to a lot of things. She started to panic and Mandie grabbed her hand and started talking to her in a very kind and calm voice. Mandie asked her questions about how she was feeling and told her that the reaction she had was normal. Mandie continued to hold her hand and talk to her until the feeling had passed. I am nominating Mandie not for just this one example, but for being kind, compassionate, caring and pleasant and for the amount of hard work and excellent work ethic she showed during the week my mom was in the hospital.”
This nomination was submitted by the same patient’s daughter: “From the first time we met Mandie, we knew that she was special. We could see that she was an excellent skilled nurse, but that was just the beginning. She was so kind, compassionate, caring and gentle with mom. She answered all of mom’s questions as well as ours. She made sure that mom had everything she needed and eased all of our fears. We Surgical 3B Chief Nursing Officer Lisa Person congratulates DAISY nurse Mandie Huntley. continued on next page immediately just clicked with Mandie and looked forward to her being mom’s nurse. I believe that God puts people in your life when you need them. We needed Mandie at this time in our lives and I thank God for giving her to us. It’s not just one thing Mandie did or one story but it is everything she does every time she walks into the room. She is an amazing nurse and a wonderful person. My brother and I are so thankful our mom received her kind, gentle, compassionate care. We will be forever grateful for her.”
This nomination was submitted by a co-worker: “We would like to recognize Mandie for providing excellent stroke care. To briefly share, upon reassessing a patient, she noticed that he was displaying left-sided weakness, facial droop and a speech disturbance. She recognized the potential stroke and called an activation early enough that we were able to treat him with tPA. When the stroke team arrived at the bedside, his NIHSS was 16, showing a very significant deficit. Mandie worked directly with our team for over 4.5 hours to help treat and stabilize her patient, never missing a beat and always communicating with his family and keeping all apprised of our progress. Our patient has since been discharged to Mercy IP Rehab with an NIHSS score of 2, indicating only a slight residual effect from the stroke. We realize that encountering such an event during a shift can be quite stressful, and getting caught up afterward is nothing short of grueling. We would like to not only celebrate Mandie and her swift actions to provide excellent stroke care to our patients, but also acknowledge the teamwork displayed on 3B that day. The teamwork and dedication displayed was top notch.”