Sue Gibson, Mercy RN and home health director, has been a fierce patient advocate since she was very young. For generations, her family has been affected by a rare neuromuscular disease that slowly begins to attack the muscles around the age of 35.
“I have seen first-hand the great need for exceptional quality health care, and I am passionate about delivering that to Mercy patients,” said Gibson.
For Gibson’s unwavering “patient-first approach,” she was named just one of 50 front-line, behind-the-scenes and administrative employees to receive the Spirit of Resilience Award at the recent 2017 Oklahoma Hospital Association (OHA) Convention.
Award recipients were chosen by their hospitals for exemplifying the spirit of resilience because they: recover quickly from a set-back or adversity; do not let failure define them, continuing on a path to success; come back stronger than ever when knocked down; react optimistically when faced with sudden change or an unexpected outcome; or change a negative turn of events into a positive source of healing for their patients.
“Gibson has devoted 40 years to her nursing career; 31 of those in home health,” said Terri-Anne Bone, Mercy Hospital Oklahoma City vice president for performance improvement. “In a dynamic and ever-changing health care world, her steadfast belief that quality care is what matters most has served Mercy Home Health patients extremely well over the years.”
For Gibson, it’s not difficult to understand why most people want to receive care in their own home whenever possible.
“I have made it my mission to learn all I can about patient care so our team can touch as many patients’ lives and provide compassionate care,” she said. “Our goal is to continuously improve the quality of care provided to our patients and serve as a stable continuum of care for our Mercy patients, families and doctors. Mercy is a wonderful place to make that mission happen.”
Mercy, named one of the top five large U.S. health systems in 2017 by Truven, an IBM Watson Health company, serves millions annually. Mercy includes 44 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, more than 700 physician practices and outpatient facilities, 40,000 co-workers and more than 2,000 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Arkansas, Louisiana, Mississippi and Texas.