Mercy NWA Expands Visitor Restrictions

July 2, 2020

We understand the difficulties caused by limiting access for patient’s family and loved ones.  However, please be assured safety is of the utmost importance for our patients, our co-workers, and for every person we serve.  We ask for your understanding and courtesy as we provide a safe environment for all persons in our care.

With the exception of ED patients, all visitors should use the main Hospital Entrance for entry and exit to and from the hospital.

All visitors must wear masks and practice proper hand hygiene. 

Personal property for non-ED patients must be dropped off at the main Hospital entrance during regular daytime hours.  Front door screeners will deliver the items to the patient/room #.

Interpreter questions: Please reassure family that we use a live interpreter service to assist with communication, and we will call them at the number they’ve provided if we need additional information re: history, medications, etc. 

Hospital Guidelines

One adult visitor for:

  • Surgical patients (30 minutes before surgery, during surgery, and then 30 minutes in the patient’s room after surgery)
  • End-of-life or palliative care decision making
  • Assisting patients with dementia/delirium to avoid need of sitter
  • Labor and Delivery patients

Two adult visitors for:

  • Pediatric patients (parents)
  • NICU patients (parents)
  • Terminal/comfort care patients if care has been withdrawn

All waiting rooms are closed, with the exception of the surgery waiting room.

Emergency Department Guidelines

The only ED visitors allowed are for:

  • Pediatric patients
  • End of life patients
  • Extreme circumstances as APPROVED BY AN ED LEADER

The ER waiting room is currently only for patients waiting to be seen by the physician or Triage RN. **All Covid+ patients are to wait in the glassed-in Peds waiting room.

ICU Guidelines

  • One adult may visit for 30 minutes per day
  • The adult visitor should be consistent (up to 2 consistent visitors allowed during the hospitalization)
  • The visit should be approved by ICU charge nurse and "scheduled" (i.e. the ICU charge nurse should be aware and approve of the time of visitation)

The ICU waiting room is closed indefinitely.

MPP & Clinics

One adult visitor for:

  • Pediatric visits
  • OB patients
  • Assisting a patient’s direct care delivery such as interpreter, identified medical decision maker/medical POA 

Two adult visitors for:

  • Newborn visits 

Additional Information

  • Virtual visitation and involvement are very important. 
    • iPads are available for ED patients without Skype or Facetime on their personal devices.
    • Our caregivers will ensure the families’ devices are connected for virtual communication, if available. 
  • Contact numbers for the patient’s representative will be obtained upon patient arrival. 
  • The patient’s nurse will provide his/her number to the patient’s representative.  
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Mercy, named one of the top five large U.S. health systems for four consecutive years (2016 to 2019) by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care, managed and specialty (heart, children's, orthopedic and rehab) hospitals, 900 physician practices and outpatient facilities, 45,000 co-workers and 2,400 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, and Mercy Virtual commercially serve providers and patients from coast to coast.


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