Mercy Fort Smith Updates Visitor Policies

December 9, 2020
fort-smith-exterior Effective Monday, Dec. 14, visitors to Mercy Hospital Fort Smith will be required to enter through the Medical Building entrance (intersection of Rogers Avenue and 70th Street).

*Visitor guidelines are subject to change based upon COVID-19 infections in our community.

Beginning Monday, Dec. 14, all inpatient visitors at Mercy will enter through the Mercy Fort Smith Medical Building. No visitors will be allowed to enter through the Emergency Room beginning on this date Visitors will be directed to turn right, walk past the coffee shop and follow the blue diamonds to the elevators.

Hospital Visitation Guidelines

  • Visitation 2-6 p.m. daily.

  • Inpatient visitation is limited to one hour per visit; patients may have only one visitor per day.

  • Visitation in the ICU is limited to 30 minutes; patients may have only one visitor per day.

  • Labor and Delivery allows one visitor for duration of stay.

  • Visitors are NOT allowed for inpatient rehabilitation patients.
  • Emergency room patients may be accompanied by one visitor. Visitors will be asked to wait in their vehicle until the ER patient has been admitted to a room; the ER waiting room remains closed to visitors.
  • If an ER patient is admitted to the hospital, the visitor will be asked to leave and follow the hospital visitor guidelines during patient hospital stay.

  • Young children may also accompany parents/guardians to the ER if childcare is not available.

  • All inpatient visitors must be ages 18 and up.

  • Patients who have tested positive for COVID-19, as well as those with pending test results, may not have visitors at this time. 

  • All other restrictions remain in place, including patient entrances at Mercy Fort Smith limited to the Emergency Department, Medical Building and Labor & Delivery. Mercy hospitals in Booneville, Paris, Ozark and Mercy Orthopedic Hospital are only accessible through the ER entrance. Mercy Hospital Ozark entrances are ER and Outpatient entrances.  

Hospital Campus Guidelines 

  • All visitors will enter through the Mercy Fort Smith Medical Building (effective Monday, Dec. 14). Visitors will be directed to turn right, walk past the coffee shop and follow the blue diamonds to the elevators.

  • All individuals entering the Mercy Fort Smith hospital and clinic campuses will be screened for symptoms upon arrival. Individuals who fail the screening will not be allowed to enter. Co-workers and visitors are required to wear face covering, including in the patient room. Visitors are encouraged to bring their own covering with them, in addition to practicing proper hand hygiene.

  • After being screened, visitors will receive a wristband that must be worn throughout the visit. The wristband will indicate the time of the visitor’s arrival.

  • Visitors are to remain in the patient room during the entire visit. Visitors are not allowed in waiting rooms, cafeteria, common areas or gift shop.

  • Mercy will be continuing to maintain rigorous cleaning protocols at all locations.

*Failure to follow these guidelines will result in the visitor being asked to leave campus.

Clinic Visitation Guidelines

  • Mercy Clinic Fort Smith locations will allow one visitor per clinic patient. Young children may also accompany parents/guardians to Mercy clinics if childcare is not available.

  • Pediatric patients under the age of 18 may have two designated visitors/parents/guardians as requested/needed.

  • All individuals entering Mercy Clinic Fort Smith locations will be screened for symptoms upon arrival. Individuals who fail the screening may not be allowed to enter. Co-workers and visitors are required to wear face masks at all times, including in the exam room. Visitors are encouraged to bring their own masks with them, in addition to practicing proper hand hygiene.

  • Social distancing will be practiced and maintained, especially in our waiting rooms. If safe, social distancing cannot be maintained, patients’ visitors will be asked to wait in their vehicle. 

  • In an effort to reduce the spread and exposure of COVID-19, Mercy Clinic Fort Smith encourages all patients to only consider bringing a visitor or family member when it is absolutely necessary. All Mercy Clinic Fort Smith locations have the capability to video conference with a patient’s family member during their visit to the clinic.        

“We appreciate the community’s continued patience and understanding as Mercy Fort Smith works toward protocols that help maintain a safe environment while allowing visitors to return to Mercy,” said Ryan Gehrig, Mercy Hospital Fort Smith president. “We will continue to monitor our visitor guidelines as necessary and will put continued focus on maintaining a safe environment for both our patients and our co-workers.” 

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