Mercy Northwest Arkansas Expands Visitor Restrictions

August 17, 2021

UPDATED Aug. 17, 2021

We understand the difficulties caused by limiting access for patients' family and loved ones.  However, please be assured safety is of the utmost importance for our patients, co-workers and every person we serve. We ask for your understanding and courtesy as we provide a safe environment for all persons in our care.

Effective Aug. 17, 2021, one visitor per patient, per day will be allowed for patients hospitalized at Mercy Hospital Northwest Arkansas in Rogers, Mercy Hospital Berryville and free-standing emergency departments in Springdale and Bella Vista. One visitor per patient will be allowed for Mercy patients treated in our outpatient clinics.

Please note: Visitor guidelines are subject to change.

Hospital Visitation Guidelines

  • Visitation 10 a.m. to 8 p.m. daily, limited to one visitor per day.
  • Visitation for inpatient rehabilitation will be 3 p.m. to 7 p.m. in order to accommodate morning therapy schedules. 
  • Patients with disabilities may have one of three designated support persons present at all times.
  • Patients under 18 may have two parents, legal guardians or caretakers present at all times.
  • Emergency room patients may be accompanied by one visitor. Visitors will be asked to wait in their vehicle until the ER patient has been taken to a room; the ER waiting room remains closed to visitors.
    • If an ER patient is admitted to the hospital, the visitors will be asked to leave and follow the hospital visitor guidelines during the patient’s hospital stay.
    • Young children may also accompany parents/guardians to the ER if child care is not available.
  • All inpatient visitors must be age 18 and up.
  • Patients who have tested positive for COVID-19, as well as those with pending test results, may not have visitors, unless the patient is receiving end-of-life care. This should be evaluated on a case-by-case basis and may be allowed more than one (1) visitor.
  • All other restrictions remain in place, including entrances at Rogers limited to the Emergency Department, Physicians Plaza and main hospital entrance. Mercy Hospital Berryville is only accessible through the Emergency Department entrance.
  • Women’s and Children’s (including obstetrics) allows two visitors for duration of stay that can come and go as needed.
  • Surgical patients under age 18 may have two designated visitors/parents/guardians as requested.    
  • Clergy members may visit patients during regular visitation hours and by request.
  • One overnight visitor may be accommodated by request.

Hospital Campus Guidelines 

  • All individuals should refrain from entering Mercy Hospital Northwest Arkansas in Rogers, Mercy Hospital Berryville and clinic campuses if they have a fever, are not feeling well or have recently been exposed to COVID-19.
  • Co-workers and visitors are required to wear a face covering, including in the patient room. Visitors are encouraged to bring their own face covering with them, in addition to practicing proper hand hygiene.
  • Visitors are to remain in the patient room during the entire visit, except during surgeries. Waiting rooms will remain closed, except for the ICU and surgical waiting rooms, where visitors must practice social distancing and wear masks.
  • The gift shop, coffee shop and cafeteria are closed to visitors.
  • Mercy will continue to maintain rigorous cleaning protocols at all locations.

*Failure to follow these guidelines will result in the visitor being asked to leave campus.

Clinic Visitation Guidelines

  • Mercy Rogers and Mercy Berryville will allow one visitor per clinic patient. Young children may also accompany parents/guardians to Mercy clinics if child care is not available.
    • Patients under age 18 may have two designated visitors/parents/guardians as requested.
  • All individuals entering Mercy Clinic Rogers and Mercy Clinic Berryville locations will be screened for symptoms upon arrival. Individuals who fail the screening may not be allowed to enter. 
  • Co-workers and visitors are required to wear face coverings at all times, including in the exam room. Visitors are encouraged to bring their own masks with them, in addition to practicing proper hand hygiene.
  • Social distancing will be practiced and maintained, especially in waiting rooms. If safe social distancing cannot be maintained, patients’ visitors will be asked to wait in their vehicle.
  •  In an effort to reduce the spread and exposure of COVID-19, Mercy Clinic Rogers and Mercy Clinic Berryville encourages all patients to consider bringing a visitor or family member only when it is absolutely necessary. All Mercy Clinic Rogers and Mercy Clinic Berryville locations have the capability to videoconference with a patient’s family member during their clinic visit.        

Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.