Mercy has adopted leading industry protocols to ensure the highest quality and safety standards to keep our patients, co-workers and visitors as safe as possible while on our campus. Mercy is currently restricting visitors at its hospital campuses and clinics across the Oklahoma City metro area and providing guidelines for mask requirements on campus.
We appreciate your patience and understanding as Mercy’s response evolves and protocols are updated.
Mask Policy: To best protect our patients, co-workers and visitors from the highly contagious omicron variant, Mercy now requires co-workers, patients and visitors to wear medical-grade or higher face masks at all times while on campus. Cloth masks will no longer be allowed. Visitors are encouraged to bring their own masks with them, but masks will be available at most hospital and clinic entrances.
Please review the following guidelines, which are effective January 5, 2022 at all Mercy hospital campuses in the Oklahoma City metro area.
Adult patients admitted to the hospital have the right to designate a spouse, family member or caregiver to be physically present with the patient while they are receiving inpatient care. Minor patients admitted to a hospital have the right to have a parent, guardian or person standing in loco parentis be present while the patient is receiving inpatient care.
Exceptions to the visitor policy are listed below:
- Visitors will not be allowed if the presence of visitor is medically or therapeutically contraindicated.
- Visitors will not be allowed if the presence of a visitor would interfere with the care of or rights of any patient.
- Visitors will not be allowed if they are engaging in disruptive, threatening or violent behavior toward any staff member, patient or other visitor.
- Visitors will not be allowed if they are noncompliant with hospital policy.
- Visitors will not be allowed if they refuse or decline to wear personal protective equipment provided by the hospital or if they fail to comply with reasonable safety protocols and rules of conduct.
- Visitors are not allowed into typically restricted areas including, but not limited to, the operating room, isolation rooms, isolation units, behavioral health settings or during times when hospital staff are administering emergency care in critical situations. Visitors are not allowed beyond the rooms, units or wards where the patient they are visiting is receiving care or beyond general common areas in the hospital.
Emergency Department: Patients in the emergency department will be allowed one visitor once the patient is assigned to a room. Visitors may not wait in the lobby, must wear a mask, and always stay in the patient’s room.
Labor and Delivery: All laboring moms are allowed two visitors.
Policy for midwives and doulas:
- Any midwife or doula planning to come to Mercy as part of the care team must provide proof of COVID-19 vaccination prior to entry into the facility.
- Laboring moms who have tested negative for COVID-19: Midwives and doulas will be allowed to come to the unit with a laboring mom as a care team member until mom is delivered and recovered. They are not considered a visitor. Patients cannot have both a midwife and doula in the room at the same time.
- Laboring moms who have tested positive for COVID-19: Midwives will be allowed to come to the unit with a laboring mom as a care team member until mom is delivered and recovered. They are not considered a visitor. Doulas will not be permitted for COVID positive laboring moms.
Policy for patients in the Coletta Building and oncology and infusion patients at Mercy Hospital Oklahoma City - South (3rd floor):
One visitor age 12 and older will be allowed to accompany patients needing support during a consultation for a new cancer diagnosis, first treatment or difficult conversations including transitioning to palliative care, hospice or end of life care.
Mercy Rehabilitation Hospital Oklahoma City and Mercy Rehabilitation Oklahoma City – South
Both Mercy Rehab Hospital campuses have adopted the state’s No Patient Left Alone Act. In addition, the visitor policy includes the following:
Each patient is allowed to have one visitor per day per the Mercy-wide visitor policy for all Mercy campuses. Visitors must be at least 14 years old.
Visitation hours will continue to be: 9 a.m. - 6 p.m. except as permitted under the No Patient Left Alone Act.
In the interest of patient and visitor privacy and safety, we continue to discourage patients from gathering outside with more than 2 visitors.
Visitors are required to wear a mask, stay in the patient’s room, and are not allowed in common areas, the gym, or café. Visitors are not able to purchase drink or food from the café.
Mercy Clinic Visitor Restrictions
All Mercy Clinic locations across the state of Oklahoma are limiting visitors to one visitor per patient. We will continue to welcome those serving as interpreters or acting as health care power of attorney for patients, as they are not considered "visitors." Young children may also accompany parents/guardians if child care is not available.
No Patient Left Alone Act
Learn about the law that gives patients the right to have a visitor present during hospital care.