Mercy has adopted leading industry protocols to ensure the highest quality and safety standards to keep our patients, co-workers and visitors as safe as possible while on our campus. Mercy is currently restricting visitors at its hospital campuses and clinics across Oklahoma and providing guidelines for mask requirements on campus.
We appreciate your patience and understanding as Mercy’s response evolves and protocols are updated.
Mask Policy: To best protect our patients, co-workers and visitors from the highly contagious omicron variant, Mercy now requires co-workers, patients and visitors to wear medical-grade or higher face masks at all times while on campus. Cloth masks will no longer be allowed. Visitors are encouraged to bring their own masks with them, but masks will be available at most hospital and clinic entrances.
Please review the following guidelines, which are effective January 5, 2022.
Adult patients admitted to the hospital have the right to designate a spouse, family member or caregiver to be physically present with the patient while they are receiving inpatient care. Minor patients admitted to a hospital have the right to have a parent, guardian or person standing in loco parentis be present while the patient is receiving inpatient care.
Exceptions to the visitor policy are listed below:
- Visitors will not be allowed if the presence of visitor is medically or therapeutically contraindicated.
- Visitors will not be allowed if the presence of a visitor would interfere with the care of or rights of any patient.
- Visitors will not be allowed if they are engaging in disruptive, threatening or violent behavior toward any staff member, patient or other visitor.
- Visitors will not be allowed if they are noncompliant with hospital policy.
- Visitors will not be allowed if they refuse or decline to wear personal protective equipment provided by the hospital or if they fail to comply with reasonable safety protocols and rules of conduct.
- Visitors are not allowed into typically restricted areas including, but not limited to, the operating room, isolation rooms, isolation units, behavioral health settings or during times when hospital staff are administering emergency care in critical situations. Visitors are not allowed beyond the rooms, units or wards where the patient they are visiting is receiving care or beyond general common areas in the hospital.
Hospital Visitor Restrictions:
- Patients and visitors will be screened for symptoms at the front entrance.
- Screeners will ensure every patient and visitor who enters the facility is masked and performs proper hand hygiene. Patients and visitors will receive a sticker once approved to enter the facility.
- Front entrance screening hours: Monday - Friday: 5:30 a.m. to 7 p.m.; Saturday and Sunday: 8 a.m. to 4 p.m. Visitors must be screened through the emergency department after hours.
- One visitor for all inpatient stays and outpatient visits.
- Labor and delivery patients are permitted one designated visitor for the entirety of their stay.
- Visitors under the age of 16 are not permitted unless in compassionate care exceptions.
- Exceptions include:
- Patients who have tested positive for COVID-19, as well as those with pending test results, may not have visitors except in compassionate care cases.
Visiting Hours, except as permitted by the No Patient Left Alone Act:
- Monday - Friday: 6 a.m. to 7 p.m.
- Saturday and Sunday: 8 a.m. to 4 p.m.
Mercy Clinic Visitor Restrictions
To help prevent the spread of COVID-19, all Mercy Clinic locations across the ministry are limiting visitors to one per patient. Mercy is temporarily requesting visitor limits like this for the safety of our patients, our care teams and our communities. We will continue to welcome those serving as interpreters or acting as health care power of attorney for patients, as they are not "visitors." Young children may also accompany parents/guardians if child care is not available.
No Patient Left Alone Act
Learn about the law that gives patients the right to have a visitor present during hospital care.