St. Louis Breast Surgery Clinic Patient Resources

Appointments

Making an appointment is as simple as picking up the phone and calling our office. Our services are available to all who seek them. You may become our patient either by making the appointment yourself or through a physician referral. We also welcome the opportunity to provide second opinions. We know how stressful initial diagnosis is, and we strive to keep waiting time for an appointment to a minimum. Be assured that our exceptional physicians will do their very best to help you.

We accept most insurance carriers, and our staff will work with you before you come in for your appointment to ensure that you will have the coverage you need. We all try to help eliminate the worry, so you can concentrate on getting well.

We strive to keep waiting times to a minimum, but please realize that delays can occur due to emergencies and unforeseen patient needs.

We ask that you always:

We understand that emergencies and special needs can occur, and we will do our very best to accommodate your specific needs. We request that should you need to cancel an appointment that you provide as much notice as possible in order for us to enable another patient to see the doctor.

Once you make an appointment, all facets of our services–from the latest research findings to the most advanced technology–will be made available for your healing.

Prescription Refills

It is always best to anticipate your prescription refill needs and have any necessary prescriptions written during your scheduled office visit or treatment. Please bring your pharmacy number along with the container of the medicine that needs to be refilled. If you are unable to do so, please call our office as early as possible during regular office hours for your refill of non-narcotic prescriptions. All prescription requests will be handled promptly. Have your pharmacy number handy as well as the container of the medication you need refilled.

By law, you must have a written prescription for narcotics such as Percocet, MS Contin or Oxycontin. That means no narcotic pain prescriptions can be made after office hours or during the weekends. No exceptions are possible because of Federal regulations. We are extremely sympathetic to your needs and we want you to have the medications you need when you need them, but we cannot violate the law. It is always best to anticipate and get your prescriptions written while you are seeing your physician. We thank you in advance for understanding these policies.

Please carefully monitor your need for pain medication refills and allow ample time to acquire a written prescription.

Insurance & Billing

As a new patient, you will meet with a patient account representative to complete a patient information form and verify your insurance information. Please bring your insurance identification card(s) with you. A photocopy will be placed in your billing file. If you are covered by more than one insurance company, please let us know which company is the primary carrier. This will help avoid any delays in receiving benefits. If there is any change in your health coverage, please contact the office to update your records.

We participate with most major insurance companies and will submit claims to your carrier on your behalf. Medicaid patients are welcome. We also accept Medicare assignment — however, you will be responsible for the deductible and your 20 percent co-payment for Medicare’s allowed charges for physician care, chemotherapy drugs  and laboratory tests. If you belong to an HMO or PPO plan, please verify that our physicians are in the plan before your treatment begins. Also, please inform our office if pre-certification is necessary with your plan.

Some insurance companies require you to use a specific laboratory or to obtain referrals or pre-authorization for office visits, hospital admissions and treatment. It is your responsibility to obtain the initial referral and bring this with you on your first visit. If you need assistance with your insurance requirements, our staff will help you.

Co-payments are payable at the time of your visit. We accept Visa, MasterCard, Discover and American Express. We will be happy to assist you in developing a payment plan.

Please call our patient accounts representative if you have questions or need assistance in coordinating and filing claims with your insurance company. Please be assured that your confidentiality will be respected at all times.

Emergencies and Phone Calls

If you are experiencing a true, life-threatening emergency, call 911. Call our office only after you have made arrangements to get to the Emergency Room.

If you need us, we want to hear from you. Please use this guide as to when you should make your phone call.

Call anytime – day or night – if:

Call during regular office hours if: