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The Mercy Emergency Services Communication Center (ESCC) provides call-taking and dispatching services for air ambulances, ground ambulances, and on-campus security departments, which has been in operation for over 30 years. It is a 12 seat center serving portions of four states. Last year, the team:
ESCC provides pre-arrival instructions over the phone to aid patients until help arrives utilizing approved Emergency Medical Dispatch protocols. Medical oversight is provided by our medical director, Dr. Thomas Lewis.
We employ licensed EMTs and Paramedics as well as maintain certification in specific disciplines:
To stay on the cutting edge of technology the Mercy ESCC recently made upgrades to the infrastructure to include:
Call-handing and dispatch services are available to EMS systems. Contact Mercy ESCC for further details at 417-820-3003
Mercy ESCC is accredited by Accredited Center of Excellence (ACE) – International Academy Emergency Dispatch (In 2012 became the 163rd in the world to achieve this distinction. Re-accredited in 2015)