COVID-19 & Flu Season

Additional Information

Making Sure You Get the Care You Need

In the last few months, Mercy has cautiously reopened healthcare services which require in-person visits, including non-emergency surgical procedures. As always, your safety has been our highest priority.

This flu season, prevention and safe care are more important than ever. New, enhanced procedures and protocols are in place so that you can get in-person medical care as safely and effectively as possible.

Now Mercy offers video visits, allowing you to see a provider from the comfort and safety of your home.

Learn about how we're keeping you safe >

See a Provider from Home
Mercy Video Visits

Concerned that you or your child has COVID-19, flu (influenza) or any other respiratory infection? Mercy providers recommend a video visit as the best way to start an evaluation for these health concerns.


New Patients


Existing Mercy Patients

In most cases, we can provide a treatment plan during your video visit. However, some patients may also need to follow up with an in-person visit for further evaluation or testing.

If you’re having trouble breathing or strong abdominal pain, you may need in-person care. Please contact your provider or seek care at a Mercy or Mercy-GoHealth Urgent Care. If your symptoms are severe, call 911 or go to the nearest ER. 


Clinic & Hospital Screening Policy

Mercy continues to screen all patients, visitors and co-workers upon entry to its facilities. Everyone will be asked if they have been sick or have any symptoms, temperatures are taken and masks are required for the duration of their visit.

Safety Tips From Mercy Experts

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