Mercy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mercy does not exclude people or treat them differently because of race, color, national origin, sex, religion, age, military or veteran status, disability, sexual orientation, or gender identity.
Mercy provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats.
Mercy also provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, you or your representative can contact your local Mercy facility.
If you believe that Mercy has failed to provide these services or discriminated in another way on the basis of race, color, national origin, sex, religion, age, military or veteran status, disability, sexual orientation, or gender identity, you can file a grievance with Mercy online, by mail or phone at:
Mercy
14528 S. Outer 40, Suite 100
Chesterfield, MO 63017
Attn: Section 504/1557 Coordinator, Tony M. Krawat
1-844-764-0100
If you need help filing a grievance, the Section 504/1557 Coordinator, Tony M. Krawat is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)).
Complaint forms are available here.
