Mercy Hospital Oklahoma City has again earned a recognition on NRC Health’s annual Top 100 Consumer Loyalty list. Mercy was also named an NRC Health 2023 Excellence in Patient Experience Award winner in the top large health system category.
The awards are based on results from the NRC Health market insights survey, a database of health care consumer responses in the U.S. Recipients are selected based on survey data from patients who reviewed their health care experience.
“We want our patients to choose Mercy because they know what to expect when they come to us for care – a consistent, compassionate and safe patient experience driven by our mission,” said Jim Gebhart, community president of Mercy Hospital Oklahoma City. “That great patient experience is made possible by our dedicated co-workers who can take pride in this recognition of their remarkable work.”
The rankings are based on an NRC Health survey of more than 310,000 households nationwide between April 2022 and March 2023.The top hospitals on the 2023 Consumer Loyalty list achieved the highest scores on NRC Health’s Loyalty Index, a composite of seven critical aspects of consumer loyalty, including access, engagement and experience. To be included on the list, organizations must achieve at least 150 top-of-mind mentions on the survey.
The full list of winners is available on the NRC Health website.