Paying Your Bill at Mercy
Busy lives demand convenient ways to pay your Mercy bills. Here we offer multiple options to securely pay your Mercy bill either online, by mail or by phone:
To pay your bill by mail, you can send payments to the address included on your billing statement. Mail check or money order (made payable to Mercy) along with the tear-off form on the front of the statement. To avoid issues when mailing payments: submit one check per envelope and always include the matching payment slip. Sending one payment for multiple accounts and/or not including the payment slip can result in processing delays and payment posting to the incorrect account.
Call Customer Service at 855-420-7900 for automated bill pay 24/7 and customer support Monday through Friday, 7:30 a.m. - 7 p.m. Central.
For your convenience, we may send you text messages regarding text-to-pay options and important information related to previously provided care.
Please remember, we'll never request your credit card number by text. If you get a text asking for your credit card number, notify your caregiver immediately or call us at 855-420-7900
For bills related to care received at Mercy Pittsburg ONLY, please visit this page.
PLEASE NOTE:
For our Mercy Pittsburg location, if you receive both hospital and physician services, you will receive separate billing statements. You will be responsible for paying both bills. Visit our page to learn more about payment and contact options.
For bills related to care received at Mercy Cape Girardeau or Stoddard, please visit this page.
Pay Your Bill By Mail
To pay your bill by mail, you can send payments to the address included on your billing statement. Mail check or money order (made payable to Mercy) along with the tear-off form on the front of the statement. To avoid issues when mailing payments: submit one check per envelope and always include the matching payment slip. Sending one payment for multiple accounts and/or not including the payment slip can result in processing delays and payment posting to the incorrect account.
Pay Your Bill By Phone
Call Customer Service at 855-420-7900 for automated bill pay 24/7 and customer support Monday through Friday, 7:30 a.m. - 7 p.m. Central.
Additional Financial Options
We know it might be hard to pay your full bill at once. We have options to help including Payment Plans, Uninsured Patient Discounts, Financial Assistance and more. For more information, please see our options below:
After applying any eligible discounts, you may arrange an interest-free monthly payment plan with a minimum payment of $50 per month, up to a maximum term of 24 months, subject to eligibility. To establish a payment plan, an initial payment and a stored payment method are required. You can add balances to a Mercy payment plan by logging into your MyMercy account or by contacting Customer Service at 855-420-7900, Monday through Friday, from 7:30 a.m. to 7 p.m. Central Time.
Extended Payment Plan Loan Program
Mercy has partnered with Commerce Bank to offer an Extended Payment Plan 0% interest loan, no-credit check banking option.
Loan duration is based on amount:
- 24 months- $250-$4,999.99
- 60 months- $5,000-$14,999.99
- 84 months- $15,000-$50,000
To qualify you must meet the following criteria:
- Minimum of $25,000 household income/year
- Minimum of $250 balance
- Can provide the last two years of address(es) where you lived
- All accounts in good standing (nothing with a collection agency)
- An initial payment equal to the monthly term amount is needed to secure the agreement
Advantages of this program include:
- No credit check
- Social Security number required for identity verification only
- Able to include hospital and clinic balances as well as entire household balances in one payment
- Able to add new balances to existing extended payment plan anytime
To enroll or add additional balances to an existing extended payment plan click here or call Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 7 p.m. Central.
Uninsured Patient Discounts
Mercy discounts our regular billed charges for patients who do not have insurance or a third party coverage benefit. This includes patients whose financial situation normally would not otherwise qualify them for financial assistance.
Medicaid Application Assistance
Mercy is ready to answer questions about the process of applying for Medicaid coverage and even help you apply. If you have concerns about your ability to pay for your care, or questions about financial assistance, Please contact our Medicaid Eligibility Team for assistance at 844-764-6850 Monday through Friday, 8 a.m.-4:30 p.m. Central.
Financial Assistance
Mercy grants hospital and clinic financial assistance to patients for medically necessary care based on need, as determined by the Federal Poverty Guidelines. Eligibility considers household income, assets and family size. If you apply and are eligible, you'll pay no more than the amount generally billed to insured individuals.
- Helps reduce balance for more manageable payments
- One application for both hospital and clinic balances
- Remaining balances after a Financial Assistance Discount can be set-up on a payment plan by calling Customer Service at 855-420-7900 Monday through Friday, 7:30 a.m. - 7 p.m. Central or through your MyMercy account.
Recently, health care has seen a sharp increase in the number of health care-related phone and internet scams. Often, scammers tell patients they’re eligible for a refund and request a credit card number to process payment.
Mercy will NEVER ask you for a credit card number to refund a payment.
If you receive a call or email like this, please tell your care provider immediately or call (855) 420-7900 for more information.
Beginning in August, Mercy patients will be automatically enrolled in paperless billing. Learn more on our FAQ page.
Billing Resources
