Additional Resources
Meet Toni
The next time you call your Mercy primary care clinic, you may talk with Toni, an AI-powered virtual assistant. Toni is here to make your health care journey smoother by helping you complete routine tasks, like managing appointments and refilling prescriptions.
What can Toni help me with?
Toni can understand the purpose of your call and guide you through what comes next, like rescheduling an appointment or viewing test results. You can also chat with Toni on mercy.net. The more you talk with Toni, the more we can learn how best to improve and expand AI features to better serve you.
FAQs
Why "Toni?"
Toni is named in memory of Mercy's beloved leader Sister Roch, whose birth name was Antoinette but went by "Toni." She’s designed to embody Mercy's brand with a compassionate, conversational and friendly tone of voice.
Will I still be able to speak to a person if needed?
Yes. If your request requires more assistance, Toni will seamlessly connect you with a live Mercy caregiver for further support.
Why should I use Toni?
Toni can help you save time on the phone if all our caregivers are busy helping other patients.
What types of calls will Toni be able to help me with?
Toni is here to help you as a normal caregiver would, completing routine tasks such as scheduling, confirming, canceling or rescheduling appointments, requesting medication refills through Mercy Pharmacy and more.
