OKLAHOMA CITY – Mercy Hospital Oklahoma City received the 2014/2015 Consumer Choice Award this month by National Research Corporation. The annual award identifies hospitals across the United States that health care consumers choose as having the highest quality and image.
“It is truly one of the biggest honors to receive an award based on the feedback of our patients,” said Jim Gebhart, president of Mercy Hospital Oklahoma City. “Every day, our talented doctors and co-workers dedicate themselves to providing the very best care and service to patients and their loved ones. We are so thrilled to know that patients recognize and value that high level of service and care.”
Mercy Hospital Oklahoma is one of four Mercy hospitals and one of just 273 hospitals nationwide to receive the national award this year. Consumers in the Oklahoma City area have recognized Mercy Hospital Oklahoma City as a top hospital based on four key metrics:
- Best overall quality
- Best image/reputation
- Best doctors
- Best nurses
Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights survey, the largest online consumer health care survey in the country.
“The complexity of health care has urged consumers to play much more of an integral role in their care decisions, which in turn, is prompting hospitals and health care systems to lead a proactive approach to brand awareness,” said Brian Wynne, vice president of sales at National Research Corporation. “This year’s winners have done an exceptional job of representing their organizations in terms of high-quality care, improvement initiatives, and positive consumer perceptions and experiences.”
Mercy is the fifth largest Catholic health care system in the U.S. and serves millions annually. Mercy includes 34 acute care hospitals, four heart hospitals, two children’s hospitals, three rehab hospitals and one orthopedic hospital, nearly 700 clinic and outpatient facilities, 40,000 co-workers and more than 2,000 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Louisiana, Mississippi and Texas.
About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.