Cotton Chou joined Mercy Fort Smith in July as director of performance excellence.
Chou is a native of Taipei, Taiwan, and first arrived in the United States at age 26 to study architecture in Boston at Wentworth Institute of Technology. He practiced architecture for 5½ years and earned his license before relocating to Vancouver, British Columbia, and then Edmonton, Alberta, Canada. After relocating, Chou earned his master’s in business administration from the University of Herefordshire in England and continuously practiced architecture for three years in Edmonton. He later worked for the government of Alberta’s health department for more than nine years to help enhance the public health care system across the entire province. In 2016, Chou and his family relocated back to the United States and came to Fort Smith in 2019.
“I have been working in the health care field for more than 12 years,” Chou said. “There are two reasons why I entered this field: One is to carry on my family medical tradition and honor my father’s legacy. Another is my heart’s desire to serve the poor and the sickest of the sick by doing good for people in need.”
Chou said he continues to be inspired by Sister Catherine McAuley, founder of the Sisters of Mercy, who said, “The simplest and most practical lesson I know … is to resolve to be good today – but better tomorrow.”
“As the health care system continues evolving in medical research, better technology and revolutionized medicine, the perfection in the health care service delivery still has a lot of room for advancement and improvement,” Chou said. “As a lean professional, I hope that I can make a difference for our community and the people we serve as well as continuously support Mercy Fort Smith’s journey to virtual perfection, where I look forward to facilitating the organizational system change, making a cultural paradigm shift and to transition Mercy Fort Smith to a value-based and high performing healthcare service delivery and to transform the entire organization to become a top-quartile performer in the American health care industry.”
In addition to architecture, Chou holds certifications as a Lean Six Sigma master black belt, ISO QMS 2008 P. auditor, associate in project management (CAPM) certificate of completion and LEED Green Building Strategies and Green Associate (LEED GA) certificate of completion.
Chou and his spouse live in Fort Smith with their two dogs, Goku and Gohan.