These restrictions were last updated March 24, 2021.
Mercy has adopted leading industry protocols to ensure the highest quality and safety standards that keep our patients, co-workers and visitors as safe as possible while on our campus. Although Mercy still encourages limited visitation to keep unnecessary interaction at a minimum, Mercy Hospital South is revising its visitation policies, as well as campus guidelines in certain areas.
We appreciate your patience and understanding as Mercy’s response evolves and various protocols are updated. Ultimately, the goal is to maintain the safest environment possible for our patients and co-workers.
Hospital Visitor Restrictions
- Visitation hours: 10 a.m. - 6 p.m.
- Patients receiving inpatient care may now have one designated patient representative per day.
- Patients receiving outpatient procedures may be accompanied by one designated patient representative per day.
- Emergency department patients may be accompanied by one designated patient representative per day, at the discretion of the provider/clinical team to maintain patient safety.
- Birthplace patients may have two designated patient representatives for their entire stay.
- Intensive Care visiting hours are limited to 10 a.m. to 12 noon and 4 to 6 p.m.
- Acute rehabilitation patients may have one designated patient representative for the entirety of their stay. Visitors are allowed in patient rooms and may not visit in common areas; visitors may not eat or drink during their visits.
- Pediatric patients under the age of 18 may have two designated visitors on the inpatient units.
- Due to space constraints and the goal to make safe social distancing possible, infusion patients may not have patient representatives/visitors with them for infusion appointments; however, one patient representative is welcome to accompany them for consults and follow-up appointments.
- Inpatient Behavioral Health will continue with no visitors at this time, with the exception of inpatient child/adolescent areas where one parent is allowed.
- Out of an abundance of caution, patients who have tested positive for COVID-19, as well as those with pending test results, may not have a patient representative at this time.
- Mercy Clinic patients may be accompanied by one patient representative.
- All patient representatives must be ages 16 and up.
- Patient and visitor entry to Mercy Hospital South is limited to the main entrance.
- The emergency entrance is limited to emergency patients and visitors only.
- The heart hospital (south) entrance is limited to surgical patients only. Surgical patients may have one patient representative per day. The heart hospital (south) entrance will be closed on weekends to patients and visitors.
- All individuals entering Mercy Hospital and Mercy Clinic campuses will be screened for symptoms upon arrival. Co-workers, patients and campus patient representatives are required to wear face masks at all times. Patient and their representatives are encouraged to bring their own masks with them, in addition to practicing proper hand hygiene.
- The Mercy Hospital cafeterias are open, but individuals in this area are asked to observe safe social distancing practices, standing at an appropriate distance from others. Individuals making food selections or waiting in lines are asked to wear a mask until they begin eating.
- Social distancing measures should be observed when using elevators.
- Furniture has been spaced at appropriate distances throughout the campus. Individuals are asked not to congregate in groups in common areas.
- Mercy will be continuing to maintain rigorous cleaning protocols at all locations during the COVID-19 pandemic.
Clinic Visitor Restrictions
- One visitor per clinic patient
- Those serving as interpreters or acting as health care power of attorney are not considered visitors and are welcome in our clinics.
- Young children may also accompany parents/guardians if childcare isn’t available.