The award is the only loyalty-based hospital ranking system in the country that recognizes the top health care organizations for earning exceptional loyalty ratings from their patients. Mercy was selected based on results from NRC Health’s Market Insights survey, the largest database of health care consumer responses in the country.
The study surveyed more than 310,000 people in the U.S. and asked consumers about their engagement with health care providers in their community. Hospitals were rated based on seven metrics including access to care, patient loyalty and experience.
“NRC Health’s research has shown our community has noticed a difference in the care we provide at Mercy,” said Jim Gebhart, community president of Mercy Hospital Oklahoma City. “For Mercy co-workers, health care isn’t just our job, it’s our calling to serve our patients and provide an exceptional experience. That calling continues to motivate us to carry on even through these challenging times.”
For nearly four decades, NRC Health has helped health care organizations improve what matters most to patients, physicians, nurses and staff.
“Mercy Hospital Oklahoma City and the other hospitals recognized in this year’s Consumer Loyalty Awards are at the forefront of delivering patient-centric care, which is more important than ever in this new normal in health care,” said Helen Hrdy, chief growth officer at NRC Health. “We are proud to recognize these industry-leading organizations and the commitments they hold to their patients and improving the complete care journey now and moving forward.”
A complete list of winners can be found here.