Mercy has consolidated our hospital and clinic charges on to one statement to make it easier for you to keep track of what you owe and see it all in one place. This change was made during the first part of 2017.
See the FAQs below if you have any questions, or contact Customer Service at 855-420-7900.
We have consolidated your hospital and clinic charges on to one statement to make it easier for you to keep track of what you owe and see it all in one place.
No. Due to HIPAA laws, everyone in your household over the age of 18 will receive their own statement.
The account number at the top of the first page is your patient account number. The numbers listed as part of each transaction itemized on your bill are visit numbers. These are listed in case you want to apply your payment toward specific visit(s), rather than the total.
If you miss a payment, we will send you a second statement, alerting you that your payment wasn’t received on time. You can either pay at that time or contact Mercy Customer Service at 855-420-7900 to make other arrangements, like our Extended Payment Plan.
If we still don’t receive your payment, you’ll receive a third statement letting you know that your account is extremely past due. At that point, if you don’t make payment arrangements with Mercy Customer Service immediately, your overdue account will be forwarded to our agency for collection.
Mercy grants financial assistance to patients for emergency and medically necessary services through the Financial Assistance Plan. To find out if you qualify, call Customer Service at 855-420-7900 or complete a financial assistance application online.
No. You must set up a formal payment plan with Mercy in order for your bill not to go to collections. To do so, please contact Mercy Customer Service at 855-420-7900.
If you have any questions, please contact Mercy Customer Service at 855-420-7900.