Billing Statement Frequently Asked Questions (FAQs)

Mercy has consolidated our hospital and clinic charges on to one statement to make it easier for you to keep track of what you owe and see it all in one place. This change was made during the first part of 2017.

See the FAQs below if you have any questions, or contact Customer Service at 855-420-7900.

Frequently Asked Questions

Why has Mercy changed our billing statement?

We have consolidated your hospital and clinic charges on to one statement to make it easier for you to keep track of what you owe and see it all in one place.

Does this mean that my whole family is on one statement?

No. Due to HIPAA laws, everyone in your household over the age of 18 will receive their own statement.

Why is the account number at the top of the first page of my statement different from the ones listed next to each charge on the second page?

The account number at the top of the first page is your patient account number. The numbers listed as part of each transaction itemized on your bill are visit numbers. These are listed in case you want to apply your payment toward specific visit(s), rather than the total.

What are my payment options?

  • Online at MyMercy or use the Quick Pay option. (No MyMercy account required. Scroll to the bottom of the page and click Quick Pay.)
  • Mail check or money order (made payable to Mercy) along with the tear off form on the front of the statement. Please note there is a $25 service fee for all returned checks.
  • Call Customer Service at 855-420-7900 Monday – Friday, 7:30 a.m. – 8 p.m. CST to make a payment or ask about our Extended Payment Plan Program.

What happens if I miss a payment?

If you miss a payment, we will send you a second statement, alerting you that your payment wasn’t received on time. You can either pay at that time or contact Mercy Customer Service at 855-420-7900 to make other arrangements, like our Extended Payment Plan.

If we still don’t receive your payment, you’ll receive a third statement letting you know that your account is extremely past due. At that point, if you don’t make payment arrangements with Mercy Customer Service immediately, your overdue account will be forwarded to our agency for collection.

Does Mercy offer financial assistance?

Mercy grants financial assistance to patients for emergency and medically necessary services through the Financial Assistance Plan. To find out if you qualify, call Customer Service at 855-420-7900 or complete a financial assistance application online.

I’ve been making monthly payments on my bill, but have not set up a formal payment plan with Mercy. That is okay, right?

No. You must set up a formal payment plan with Mercy in order for your bill not to go to collections. To do so, please contact Mercy Customer Service at 855-420-7900.

Who do I contact if I have more questions?

If you have any questions, please contact Mercy Customer Service at 855-420-7900.