MyMercy - Terms and Technical Requirements

Terms and Conditions

I understand that MyMercy is intended as a secure online source of confidential medical information. If I share my MyMercy ID and password with another person, that person may be able to view my health information and information about someone who has authorized me as a MyMercy proxy.

I agree that it is my responsibility to select a confidential password, to maintain my password in a secure manner, and to change my password if I believe it may have been compromised in any way.

I understand that the use of MyMercy is voluntary and I am not required to use MyMercy or to authorize a MyMercy proxy. I understand that access to MyMercy is provided by my physician's office as a convenience to its patients and that my physician office has the right to deactivate access to MyMercy at any time for any reason.

I understand that MyMercy contains selected, limited medical information from a patient's medical record and that MyMercy does not reflect the complete contents of the medical record. I also understand that a paper copy of a patient's medical record may be requested from the physician's office.

I understand that my activities within MyMercy may be tracked by computer audits and entries I make in my MyMercy record or communications I send to my physician though MyMercy may become part of my medical record.

For the best experience using MyMercy, review the minimum browser requirements.

Browser Requirements

For the best experience with MyMercy, your browser must meet the following requirements:

  • Javascript must be enabled in your browser settings for this site to function properly.
  • Cookies must be enabled in your browser settings for this site to function properly.
  • Avoid using your browser's back button or the F5 key.

It is also recommended that your browser meet a browser and version minimum requirement. This is a list of browsers and versions actively supported by MyMercy: