MyMercy Application Privacy Policy for Patients

Effective Date November 6, 2015


Mercy takes very seriously its obligation to protect the confidentiality of your personal information. Mercy's mobile applications for patients, including MyMercy for iOS and Android, are intended to connect to servers and systems operated and maintained by Mercy community members in order to provide you secure, mobile access to those systems and to your health information.

This Privacy Policy

This Privacy Policy describes how Mercy's mobile applications for patients (our "Applications") use, store and transmit information and data. By using our Applications to connect to a healthcare provider, you consent to this Privacy Policy. Mercy may modify this Privacy Policy at any time effective upon its posting. Your continued use of our Applications constitutes your acceptance of this Privacy Policy and any updates. Your use of our Applications is subject to the of the applicable Applications' End User License Agreement and the MyMercy Proxy Access Terms and Conditions.


The purpose of this Privacy Policy lets you know what limited information we collect about you when you use our Applications and how that information is used and the limited ways in which we use the additional information you provide.

Your Personal Information

Our Applications And The Limited Ways In Which Mercy Uses Your Information

Mercy does not sell or license any information that it may collect from you from using our Applications.

And, except for those things stated below, our Applications do not store any of your personal information on your device or on iCloud and do not send your personal information directly to Mercy.

Mercy attempts to minimize the amount of your personal or health information stored or retained on your device. Nevertheless, our Applications may:

  • Store a copy of a picture on your device if you choose to add a picture to your profile.
  • Create encrypted identifiers to identify target healthcare providers for HealthKit data, if you are using HealthKit.
  • Temporarily store your personal information in memory or on the device while you use our Applications.
  • Share some limited amount of information for purposes of troubleshooting and error correction directly or indirectly with Mercy with your consent.

In addition, in order to provide you certain features, our Applications may request information from servers and systems owned or operated by Mercy and those servers and systems may record technical information about that request such as an IP address.

Your Healthcare Providers

To use our Applications, you must have an account with a healthcare provider who uses Mercy's software and your use of our Applications is also subject to your healthcare provider's privacy policy. You understand that while connected, or attempting to connect, to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose and use certain data and related information, including but not limited to information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data and other content.

Please contact your healthcare institution if you have any questions about their policies or terms.


With your permission, certain versions of our Applications can connect to Apple HealthKit to receive health information and to share that information with your healthcare providers.

Our Applications do not share your health information with HealthKit or with other HealthKit-enabled software.

Proxy Access

With your permission, your health information available in MyMercy may be accessed by a person or persons you select. We call this granting "proxy access" to your MyMercy account.

For additional information on proxy access to your MyMercy account, please review the MyMercy Proxy Access Terms and Conditions.

How We Protect Your Personal Information

The security of your information and data while using our Applications is very important to us. Our Applications employ a variety of technical safeguards to protect the confidentiality, integrity, and availability of your personal information including supporting Transport Layer Security (TLS)/Secure Sockets Layer (SSL) certificate technology and encryption.

In addition, healthcare providers with whom you connect may use a variety of physical, administrative and technical measures to protect your personal information.

Contact Mercy

If you have any questions about this Privacy Policy, you may contact Mercy at 1-888-98-MERCY or at