Please observe these guidelines while you are on our campus:
COVID-19 positive patients on isolation may have two visitors at a time and follow these additional rules
*per CDC guidelines for health care facilities
Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay. Please take a few minutes to review this information with your loved ones.
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
The hospital cafeteria is open during the following meal times:
Breakfast: 7 - 10 a.m.
Lunch: 11 a.m. - 1:30 p.m.
Patient meals are delivered as room service from the “Room Service” menu. Visitors may also order a meal through the Room Service menu for $5 cash only.
Vending machines offering beverages and snacks are available throughout the hospita.
The Gift Shop is operated by volunteer members of the hospital Auxiliary on the first floor of the hospital near the main entrance. The Auxiliary donates proceeds from the shop for hospital equipment purchases, facility upgrades and other patient care needs. The gift shop is open from 10 a.m. to 2 p.m., Monday through Friday.
Security officers are on duty daily. After 8 p.m. visitors may only enter the hospital through the Emergency Department entrance.
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Mercy has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.
Mercy is concerned about your health. If you smoke or know someone who smokes, please consider quitting. Get free resources and support from Mercy’s smoking cessation programs.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Mercy is a faith-based ministry committed to meeting the spiritual needs of the people we serve. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs. As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.
Our chapel is located on the first floor near the main hospital entrance, and is open 24 hours a day for quiet reflection. Pastoral care services are provided by a group of on-call chaplains who are available 24 hours-a-day.
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