Visitor Information

Mercy Welcomes Visitors

Please observe these guidelines while you are on our campus:

  • As with any public place there remains a chance for exposure to COVID-19 while in our facilities
  • We’ll provide a medical grade mask for all visitors to be worn over the nose and mouth at all times
  • If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
  • Visiting some patients may require extra precautions

COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules

*per CDC guidelines for health care facilities

Mercy’s goal is to provide you with the best care. For your health and safety, we have visitor hours and guidelines in place to help you, your family and your care team during your hospital stay. Please take a few minutes to review this information with your loved ones.

General Hospital Visiting Hours

Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.

Intensive Care Unit (ICU) Visiting Hours

Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
  • Patients may receive visitors either in their room or in the patient waiting areas.
  • Only two visitors are allowed in the patient’s room at one time.
  • Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Visitors must comply with hand washing and infection control policies as requested.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.
  • Visitors are expected to be courteous and respectful to the patients, hospital staff, medical staff, and Mercy South property.

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Hospital Cafeteria

The hospital cafeteria is open during the following meal times:

Breakfast: 7 - 10 a.m.
Lunch: 11 a.m. - 1:30 p.m.

Patient meals are delivered as room service from the “Room Service” menu. Visitors may also order a meal through the Room Service menu for $5 cash only.

Vending Machines

Vending machines offering beverages and snacks are available throughout the hospita.

The Gift Shop is operated by volunteer members of the hospital Auxiliary on the first floor of the hospital near the main entrance. The Auxiliary donates proceeds from the shop for hospital equipment purchases, facility upgrades and other patient care needs. The gift shop is open from 10 a.m. to 2 p.m., Monday through Friday.

Security

Security officers are on duty daily. After 8 p.m. visitors may only enter the hospital through the Emergency Department entrance.

Free Hospital WiFi

Free guest WiFi is available. Select [email protected] on your web-enabled device.

Smoke-Free Hospital

Mercy has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards.

Mercy is concerned about your health. If you smoke or know someone who smokes, please consider quitting. Get free resources and support from Mercy’s smoking cessation programs.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.

Mercy is a faith-based ministry committed to meeting the spiritual needs of the people we serve. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet individual spiritual and religious needs. As a ministry of the Catholic Church, Mercy makes the sacraments available to those who wish to receive them. Protestant communion and emergency baptism are available by request.

Hospital Chapel

Our chapel is located on the first floor near the main hospital entrance, and is open 24 hours a day for quiet reflection. Pastoral care services are provided by a group of on-call chaplains who are available 24 hours-a-day.

Nearby Overnight Accommodations

Super 8 Motel
28 Turnbull Trail
Troy, MO 63379
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107 King Drive
Troy, MO 63379
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14 Frenchman Bluff Roa,
Troy, MO 63379
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