Visitor Information & Amenities

Mercy Welcomes Visitors

Please observe these guidelines while you are on our campus:

  • As with any public place there remains a chance for exposure to COVID-19 while in our facilities
  • We’ll provide a medical grade mask for all visitors to be worn over the nose and mouth at all times
  • If you’re not feeling well or have been COVID-19 positive or exposed within the last 10 days,* please refrain from visiting Mercy patients for now
  • Visiting some patients may require extra precautions

COVID-19 positive patients on isolation may have one visitor at a time and follow these additional rules

*per CDC guidelines for health care facilities

At Mercy, your safety is our highest priority. For your health and well-being, we’ve put guidelines in place to help protect you, your family and your care team during your hospital stay. Please take a few moments to review this information with your loved ones. 

General Hospital Visiting Hours

Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.

Maternity Visiting Hours

The patient's primary support person may visit anytime. During labor, additional visitors are limited dependent on the clinical situation. Other family members or friends are asked to stay in the family waiting area. All children, including siblings, must be accompanied by an adult.

Visitors, families, and children are welcome and encouraged to visit the Birthplace at any time.  

Intensive Care Unit (ICU) Visiting Hours

Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.

Visits are restricted to members of the immediate family who are 16 years or older.  

Please review Visitor Guidelines prior to your visit.

Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:

  • Be considerate of other patients by keeping noise in room, hallway and waiting area to a minimum.
  • Patients may receive visitors either in their room or in the patient waiting areas.
  • Only two visitors are allowed in the patient’s room at one time.
  • Children under 12 must have adult supervision at all times while visiting. Children may be restricted from certain areas in the hospital to protect vulnerable patients from infection.
  • Please refrain from visiting if you have a cold, sore throat or any contagious disease.
  • Visitors must comply with hand washing and infection control policies as requested.
  • Please do not bring food or beverages to a patient unless approved by the doctor or nurse.
  • Patient restrooms are restricted to patient use only. Visitors should use public restrooms throughout the hospital.
  • Observe “No Visiting” and precaution signs before entering a room.
  • Smoking or vaping is not allowed on our hospital campus.
  • Please leave the room during tests or treatments, if asked.
  • Visitors are asked to use civil language and respectful conduct with staff and caregivers.
  • Feel free to use the lounges and seating areas available on most patient floors and in the main lobby.

If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.

Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.

Directions to Mercy Hospital Oklahoma City

Mercy Hospital Oklahoma City is located off the Kilpatrick Turnpike at the intersection of N. Meridian Ave. and W. Memorial Road.

Mercy Hospital Oklahoma City
4300 W. Memorial Road 
Oklahoma City, OK 73120

Oklahoma City Hospital Parking

Free parking is available near all Mercy Hospital Oklahoma City entrances and the surrounding medical buildings. Remember to lock your car and store any valuables in the trunk. Please use the south lot for emergency room parking and the north lot for outpatient and visitor parking. 

Hospital Valet Parking

Free valet parking is offered at the patient registration entrance Monday–Friday, 5:30 a.m. - 5 p.m.

Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Mercy Hospital Oklahoma City Lodging

Several hotels are located near the hospital campus. Some offer Mercy patients and families discounted rates. At hotel check in, be sure to mention that you’re the family member of a patient at Mercy Hospital Oklahoma City.

Oklahoma City Hospital Cafeteria

Our cafeteria is located on the lower level. You’ll find a large selection of hot and cold foods for breakfast, lunch and dinner.

 

Open 7 days a week, including holidays, from 6:30 a.m. - 8 p.m.

Catherine's Corner

Catherine's Corner is located on the first floor of the Mercy Tower and offers grab-and-go food and snacks along with hand-crafted espresso drinks.

Open Monday–Friday, from 7 a.m. - 4 p.m.

Drink Stations & Vending Machines

There’s a drink station on each floor and a larger set of vending machines located on the lower level near the patient elevators.

Mercy Hospital Gift Shop in Oklahoma City, OK

Located in the visitor entrance lobby, the hospital gift and flower shop offers:

  • Special occasion gifts
  • Baby gifts
  • Jewelry
  • Magazines
  • Books
  • Greeting cards
  • Snacks and soft drinks
  • Travel toiletries
  • Balloons
  • Fresh flowers

Flowers and gifts are delivered by volunteers of the Mercy Hospital Auxiliary.

To order flowers and any other items, call the gift and flower shop at 405-752-3684.

Oklahoma City Hospital  Gift Shop Hours

Open Monday–Friday, 9 a.m. - noon and 1 p.m. - 4 p.m.

ATM

If you need quick access to cash, an ATM is located on the lower level near the patient elevators.

Free Hospital WiFi

Free guest WiFi is available. Select [email protected] on your web-enabled device.

Smoke-Free Hospital

Mercy Hospital Oklahoma City has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards. We’re a vape-free campus as well.

Gun-Free Campus

Visitors and staff are not permitted to carry guns or deadly weapons of any kind on our hospital’s campus. This is a zero tolerance policy, with no exceptions. Our hospital staff, police and on-site security are specially trained to handle active shooter scenarios.

For the Deaf and Hearing Impaired

An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.

Free Medical Interpreters Available

Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests and providing information relating to health care recommendations, education, instructions, medications, diagnoses and prognoses.

Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet and speak with individuals any time of day.

As a ministry of the Catholic Church, Mercy makes the sacraments available to anyone wishing to receive them. Mass is held in the Mercy Chapel on Saturdays at 5 p.m.

Protestant communion and emergency baptism are available by request.

Learn more about our spiritual care services by calling 405-755-1515 and asking to speak to a chaplain at any time.

Oklahoma City Hospital Chapel

Mercy’s hospital chapel is open 24/7 and is located on the first floor near the visitor entrance and gift shop.