At Mercy, your safety is our highest priority. For your health and well-being, we’ve put guidelines in place to help protect you, your family and your care team during your hospital stay. Please take a few moments to review this information with your loved ones.
Our open visiting policy allows visitors 24/7 access, but please be mindful of our patients who need rest.
The patient's primary support person may visit anytime. During labor, additional visitors are limited dependent on the clinical situation. Other family members or friends are asked to stay in the family waiting area. All children, including siblings, must be accompanied by an adult.
Visitors, families, and children are welcome and encouraged to visit the Birthplace at any time.
Only two visitors will be allowed to see a patient at any given time. ICU staff may further limit visitors at their discretion.
Visits are restricted to members of the immediate family who are 16 years or older.
Please review Visitor Guidelines prior to your visit.
Visitors bring emotional support and enhanced recovery to our patients. To provide a restful and safe environment, we ask that all visitors comply with the following guidelines:
If a patient is facing an end-of-life prognosis, the patient’s physician may make exceptions so that the emotional needs of the patient and family are met.
Mercy reserves the right to change current policies for the safety of patients, visitors, and staff at any time during a pandemic, public health emergency, or other exceptional circumstances.
Clean Hands In, Clean Hands Out.
With one simple act, you can help Mercy keep our patients safer: Wash or sanitize your hands on the way in and out. Patients in our hospitals and clinics are vulnerable to infections. Cleaning your hands is the best way to help prevent the spread of germs.
Before entering a Mercy hospital, patient room or exam room, wash or sanitize your hands. Hand-sanitizer stations and public restrooms are available throughout our hospitals and clinics.
Always wash or sanitize your hands after touching any surface in a hospital or exam room, before eating and after using the restroom.
Patient safety is in our clean hands.
Mercy has a hand-hygiene monitoring system with voice reminders for our caregivers. When you hear these reminders, join us in cleaning your hands. Together, we can give patients the safest possible care.
Mercy Hospital Oklahoma City is located off the Kilpatrick Turnpike at the intersection of N. Meridian Ave. and W. Memorial Road.
Mercy Hospital Oklahoma City
4300 W. Memorial Road
Oklahoma City, OK 73120
Free parking is available near all Mercy Hospital Oklahoma City entrances and the surrounding medical buildings. Remember to lock your car and store any valuables in the trunk. Please use the south lot for emergency room parking and the north lot for outpatient and visitor parking.
Free valet parking is offered at the patient registration entrance Monday–Friday, 5:30 a.m. - 5 p.m.
Note: Valet services are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Several hotels are located near the hospital campus. Some offer Mercy patients and families discounted rates. At hotel check in, be sure to mention that you’re the family member of a patient at Mercy Hospital Oklahoma City.
Our cafeteria is located on the lower level. You’ll find a large selection of hot and cold foods for breakfast, lunch and dinner.
Open 7 days a week, including holidays, from 6:30 a.m. - 8 p.m.
Catherine's Corner is located on the first floor of the Mercy Tower and offers grab-and-go food and snacks along with hand-crafted espresso drinks.
Open Monday–Friday, from 7 a.m. - 4 p.m.
There’s a drink station on each floor and a larger set of vending machines located on the lower level near the patient elevators.
Located in the visitor entrance lobby, the hospital gift and flower shop offers:
Flowers and gifts are delivered by volunteers of the Mercy Hospital Auxiliary.
To order flowers and any other items, call the gift and flower shop at 405-752-3684.
Open Monday–Friday, 9 a.m. - noon and 1 p.m. - 4 p.m.
If you need quick access to cash, an ATM is located on the lower level near the patient elevators.
Free guest WiFi is available. Select WiFi@Mercy on your web-enabled device.
Mercy Hospital Oklahoma City has a campus-wide no-smoking policy in accordance with Joint Commission accreditation standards. We’re a vape-free campus as well.
Visitors and staff are not permitted to carry guns or deadly weapons of any kind on our hospital’s campus. This is a zero tolerance policy, with no exceptions. Our hospital staff, police and on-site security are specially trained to handle active shooter scenarios.
An interpreter, assistive listening devices, telecommunications devices (TDD) and closed-caption televisions are available at no cost for hearing-impaired patients. Ask your nurse for assistance.
Language interpreters and translation services are available to patients at no cost when needed for effective communication of medical treatment, obtaining consent for procedures or tests and providing information relating to health care recommendations, education, instructions, medications, diagnoses and prognoses.
Mercy is a faith-based ministry committed to meeting the spiritual needs of our patients. We respect and honor the faiths and religious traditions of all. Chaplains are available to meet and speak with individuals any time of day.
As a ministry of the Catholic Church, Mercy makes the sacraments available to anyone wishing to receive them. Mass is held in the Mercy Chapel on Saturdays at 5 p.m.
Protestant communion and emergency baptism are available by request.
Learn more about our spiritual care services by calling 405-755-1515 and asking to speak to a chaplain at any time.
Mercy’s hospital chapel is open 24/7 and is located on the first floor near the visitor entrance and gift shop.
We encourage you to send electronic well wishes to family and friends when you can’t visit the hospital in person.